Head of EMEA Partner Success

About the role

Consulting and systems integration firms are racing to build Claude practices. Far more firms have applied to our partner program than any team could ever hand-manage. A focused fraction of them will become great — the kind of partner whose architects deliver Claude work customers love, who specializes deeply enough to be the obvious choice in their lane, whose joint customer book grows year over year. The Partner Success team picks those partners and makes them great. We are hiring its first leader in Europe.

You will build Partner Success for EMEA at Anthropic from scratch. That means hiring your first EMEA partner success managers, defining how they run their books across the region, and personally carrying a portfolio of EMEA partners yourself as your reference implementation. You will be the standard for what good looks like in Europe before you ask anyone else to do it.

The European partner ecosystem looks different from the one in North America. Different systems integrators are strong here. Customer expectations are different — data residency, regulatory considerations, multilingual delivery, regional procurement norms. A single partner practice often spans multiple countries with different practice leads in each. Your job is to build the Partner Success motion that fits this landscape, not to copy-paste the one running in AMER.

You will also decide which EMEA partners get the team's attention. Far more firms in the region want to be managed partners than your team could ever serve, and choosing the right ones — across countries, verticals, and partner archetypes — is one of the most consequential decisions in this role. How the EMEA team is organized as the portfolio grows — by country, by vertical, by partner type, or some combination that does not exist yet — is a decision you make once you are in seat. We have opinions but we do not have answers, and we want a leader who is energized by figuring them out.

You will report to the global Head of Partner Success and partner closely with them on cross-regional consistency. The playbooks the global team writes are yours to adopt, adapt, and contribute back to. The voice of EMEA on what works in the region is yours to carry.

The partner side of frontier AI has not been figured out yet. There is no playbook to inherit. You will be co-defining what good Claude work looks like across thousands of customer engagements in Europe, and the playbook your team writes will set the standard for how European consulting firms learn to deploy frontier AI for their customers. Anthropic moves fast and the product changes under the partner's feet. Your team keeps the partners current and aligned without slowing down the practice investments those partners are making in us.

Responsibilities

• Build and lead the EMEA Partner Success team. Hire your first EMEA partner success managers, define how they run their regional books, and build the operating system the team inherits in Europe.
• Personally carry a portfolio of EMEA managed partners as your reference implementation. Be the standard for what good looks like in Europe before asking anyone else to do it.
• Decide which EMEA partners get the team's attention. Design the criteria for entry into and graduation from the EMEA managed portfolio across countries, verticals, and partner archetypes.
• Adapt the team's engagement model to EMEA conditions. The proactive, reactive, and auto bands need to reflect the regional realities of the partner ecosystem, the customer base, and the delivery norms in Europe.
• Run the Partner QBR cadence with every EMEA managed partner in your book. Quarterly practice-level reviews with the partner's alliance and practice leads. Joint goal-setting on customer adoption, certified architects, references, and industry positioning.
• Drive scalable enablement across the EMEA managed partner book. Make sure EMEA partner architects are trained on new Claude capabilities as they ship, the partner's offerings reflect what Claude can now do, and the partner's bench is positioned to apply new features in their customer work at scale.
• Drive adoption, retention, and