Services Operations Developer, PMO

 

Role Overview

The Services Operations Developer, PMO supports the Five9 GTM-PMO by designing, building, and scaling automation processes and data-driven workflows that improve efficiency, consistency, and scalability across GTM-supported teams.

While the role is embedded within the GTM-PMO, its impact extends beyond PMO-owned processes to support internal customers across GTM, including Professional Services, Technical Account Management (TAM), and other customer-facing and operational teams.

This role focuses on leveraging AI-powered IDEs, enterprise automation tools, and modern development practices to translate workflows, operating models, and program objectives into durable technical solutions. The role also supports the creation and maintenance of Five9 VCC templates using automation to promote standardization and repeatability. Platform configuration and template work are important enablers, but are not the primary focus of day-to-day responsibilities.

Key Responsibilities
AI-Powered Development & Automation

• Design, build, and maintain automation solutions using automation platforms, AI-powered IDEs, and enterprise AI tools.

• Develop scalable workflows that reduce manual effort and accelerate business processes across GTM teams.

• Identify automation opportunities and recommend solutions aligned with GTM-PMO priorities and GTM operational needs.

• Apply AI-assisted development and prompt engineering techniques to improve delivery speed and solution quality.

• Stay current on emerging AI technologies, tools, and best practices relevant to enterprise automation.

Program-Aligned Development & Enablement

• Translate workflows and operating models from GTM-PMO-led programs/projects, and GTM-supported teams into scalable technical solutions.

• Provide technical support across multiple initiatives, adjusting focus as GTM-PMO and GTM priorities evolve.

• Ensure solutions are secure, scalable, and aligned with enterprise IT and governance standards.

Workflow Automation Enablement

• Design, build, and maintain automations within work management and workflow platforms used across the GTM organization (e.g., tools like monday.com, BlackChair Symphony, and similar systems).

• Support processes such as intake, tracking, handoffs, reporting, and governance for GTM-PMO and GTM teams.

• Partner with GTM-PMO, Professional Services, TAM, and other GTM stakeholders to standardize workflows and automation patterns.

• Reduce manual effort by automating status changes, notifications, approvals, and data synchronization where appropriate.

• Maintain documentation and usage guidance for workflow automations supporting internal GTM customers.

Five9 VCC Template Enablement

• Support the creation, update, and maintenance of Five9 VCC templates using automation and tooling to improve repeatability and consistency.

• Collaborate with GTM-PMO stakeholders to align templates with standardized delivery and operational models.