Consumer Bank Training & Enablement Specialist I (Lincolnshire)

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

If you are interested and qualified for this role, we invite you to apply.

Assists with the coordination, delivery, and evaluation of technical and non-technical training programs, both in the classroom and one-on-one scenarios, to attract, retain, and development strong, capable bankers. The specialist assists with the development and delivery of training for corporate wide initiatives to consumer bank associates and supports critical business objectives.

Essential Functions/Responsibilities

• Assist with the preparation and facilitation of associate learning courses in the classroom, certification hubs, and individually as needed.
• Work to develop subject matter expertise (SME) in one or more learning area(s).
• Assist other specialists with class logistics: start time, end time, breaks, lunch, additional pre- and post-class hours.
• Act as support to other team members and retail associates.
• Ability to coach and provide feedback to associates regarding sales, service, and operational soundness.
• Effectively assist with the delivery of learning that encourages engagement, participation, and understanding of related subject matter.
• Work directly with the rest of the team to improve learning programs and presentations, including modifications to technology, materials, delivery methods, job aids, tools, etc.
• Collaborate with team members to ensure consistency of content and quality of learning.
• Assist with the design, delivery, and review of course evaluations adjusting materials and/or delivery methods as needed for effectiveness.
• Partner with Instructional Designers to design and develop material that support company roles, procedures, and products as assigned.
• Gather information from subject matter experts to develop content for training and development.
• Ability to prioritize and manage numerous tasks occurring simultaneously and effectively in a fast-paced environment.
• Manage rosters and orders class materials as needed.
• May also support the integration of acquisitions through the design and delivery of conversion training.
• Proficient knowledge of banking industry regulatory guidelines, risk, and compliance with the ability to make sounds judgement decisions as it pertains to banking guidelines and policy/procedures.
• Participate in ad-hoc training due to new products and services, policy and/or procedure changes, or regulatory changes.
• Partner with consumer bank to develop best practices and innovative ways to change and improve upon processes with the goal of minimizing risk, improving efficiencies, and improving client experience.
• Perform duties as assigned.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• 1-3 years’ experience in retail banking or training/facilitator field
• Ability to facilitate and present in group settings
• Strong computer software skills to include MS Word, Excel, and PowerPoint
• Strong project management skills
• Strong understanding of Adult Learning
• Strong relationship building and interpersonal skills
• Strong verbal/written skills
• Time management
• Ability to quickly master new content for delivery
• Ability to learn and utilize new software at a high level

Preferred Knowledge and Skills

• Prior banking experience preferable
• Teller and Platform system knowledge and experience preferable
• Prior experience with rapid course authoring tools preferred
• Prior retail sales and service experience preferable

Level of Complexity and Scope

Degree of Independence and Decision-Making

Required Supervisory Responsibilities

Physical Requirements

• Move about an indoor office environment
• Operate a computer, telephone, and other office equipment
• Communicate clearly, including verbal and written correspondence, to exchange information with internal and/or external partners/clients
• View, read, and interpret information
• Adjust or move objects up to 20 pounds
• Travel between physical work locations is expected

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

• Professional development activities as available

Pay Scale

$19.47 - $23.56/hr

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide. 

Incentive Eligibility

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.