Order Management Coordinator, Alternative (6 Months Contract)

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About Liquid I.V.

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the role. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to the company’s mission, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Liquid I.V.

We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard, and empowered to bring their full, authentic selves to work.

Liquid I.V. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

About our Team:

We are a world-class team of innovators and passionate change-makers, looking to develop transformative hydration solutions and make a meaningful impact on the world around us.

At Liquid I.V., we are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve.

Our team members enjoy a flexible and inclusive working environment, a highly collaborative and innovation-forward culture, generous benefits and perks that empower employees to champion their wellbeing every day, as well as an infinite supply of Liquid I.V. for extraordinary hydration.

About the role:

The Alternative Channel Coordinator role for LIV is a temporary assignment designed to provide white‑glove support to our most important customers and to bring key learnings back to the broader Order Management team. This role is highly visible and critical, as these major accounts are essential to the success of our operations.

In addition to managing these customers, the coordinator will be responsible for escalating important issues through the appropriate channels to ensure alignment and satisfaction across sales, supply chain, and our customers.

Functions and duties of this role include, but not limited to:

• Handle white glove customers for LIV. Go above and beyond to provide in-depth customer insight and unparalleled communication to ensure LIV customers in your area notice the difference and view us as their #1 supplier.

• Enter EDI and Manual orders ensuring pricing is correct and delays or inventory shortages are communicated with Sales and Customers

• Contributes to achieving key performance indicators, including daily sales, on-time performance, open orders, and department efficiency.

• Ensures the attainment of customer delivery service targets by working with the logistics, distribution, and supply planning teams. Proactively identifies and escalates potential customer issues.

• Responsible for knowing all aspects and procedures for key accounts, ensuring best in class service and communication.

• Partner with AR, Sales, and Distribution and Logistics teams to help clear deductions and use that data to create process and procedures to minimize future deductions.

• Works with Order Management Manager to develop solutions and procedures for common customer problems

Qualifications:

• Bachelor’s Degree (preferably in business, economics, or another business-related field)

• Order Management experience with managing retail customers like Vistar, Muscle Foods, Dollar General, etc.

• Minimum 2-4 years’ experience in CPG or beverage company

• Ability to take a set of data and turn it into insights and actions

• Skills & Tags

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