Lifecycle Legal Engineer (Technical Success Manager)

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

The Lifecycle Legal Engineer (LLE) is a technical, customer-facing role focused on ensuring customers achieve deep adoption and measurable value following their initial product implementation. This role acts as a strategic technical partner, moving customers from initial activation to advanced product maturity.

What You Will Be Doing:

• Drive early adoption: Provide post-hypercare support to customers following their initial implementation to help drive early adoption and value realization

• Scale outcome-based plays: Use data, dashboards and playbooks to proactively monitor adoption trends, flag risk signals, and execute repeatable success motions across book of business; Support churn-risk intervention/light services engagements to help reduce churn

• Consult with expertise: Host technical consults focused on best practice recommendations, workflow optimization and product education; conduct light troubleshooting and liaise with Support for customers experiencing technical issues

• Optimize configurations: Conduct instance assessments and discuss customer business requirements to identify areas where configuration can be streamlined or improved; enable customers to use the latest and greatest features/functionality

• Advance customer maturity: Guide customers through the full adoption journey—from activation to foundational to advanced use cases—leveraging best practices and tailored recommendations to help them unlock deeper value

• Collaborate cross-functionally: Work closely with Product, Engineering, Sales, and other partners to share insights, influence roadmap improvements, and jointly strategize on account-level needs across the book of business

• Be the voice of the customer: Advocate for customer needs internally, ensuring product enhancements and process improvements reflect real-world use

• Continuously improve: Contribute to playbook development, automation ideas, and internal processes that make customer success more scalable

• Position future value: Maintain a strong understanding of the product roadmap and effectively position upcoming capabilities—helping customers envision solutions that may not yet exist today and preparing them for future adoption

Key Skills:

• Experience: 3+ years of experience in a customer-facing, product-oriented role at a B2B SaaS company (e.g. Technical Account Manager, Implementation Consultant)

• Technical Curiosity: Passion for learning new technologies and driving outcomes through technical solutions. Comfortable translating business requirements into scalable product configurations and workflows

• Customer-first Mindset: Curiosity for understanding customers’ goals and values and turning them into measurable adoption plans while appropriately managing customers' expectations, and achieving mutual success plans

• Domain Familiarity: Understanding of CLM (contract lifecycle m