Director Sales Operations & Enablement

About Private Health Management 

Private Health Management (PHM) supports people with serious and complex medical conditions, helping them obtain the best possible medical care. We guide individuals and families to top specialists, advanced diagnostics, and personalized care. Trusted by healthcare providers and businesses, PHM offers independent, science-backed insights to help clients make informed decisions and access the best care. 

About the Role 

This is a foundational role responsible for building and scaling the sales operations function at PHM. As Director of Sales Operations/Enablement, you will partner closely with the VP of Sales to design the systems, processes, and enablement infrastructure that drive revenue growth and team effectiveness. 

You will own the operational backbone of the sales organization, enabling the VP of Sales to focus externally on customers, deals, and pipeline growth. This role is highly cross-functional and requires someone who can bring structure to ambiguity, remove friction for the sales team, and drive measurable improvements in efficiency and performance. 

What You’ll Accomplish 

• Establish and roll out a comprehensive sales playbook that aligns the team on messaging, methodology, and execution  

• Design and implement scalable sales processes that improve consistency, efficiency, and revenue outcomes  
• Build and deliver ongoing sales training programs to elevate team performance and in-market effectiveness  
• Drive operational improvements across systems, tools, and workflows to remove friction and accelerate revenue growth  

How You’ll Spend Your Days 

Sales Process & Playbook Development 
You will define and continuously refine the sales process, ensuring alignment across the team. You will build and maintain a living sales playbook that evolves with the business and reinforces best practices. 

Sales Enablement & Training 
You will lead ongoing training initiatives, including sales methodology adoption, skill development, and reinforcement of best practices. You will ensure the team is equipped to execute effectively in market. 

Sales Technology & Systems Optimization 
You will own the sales tech stack, including Salesforce and supporting tools, identifying gaps and driving improvements. You will partner with Business Operations and IT to enhance integrations, functionality, and usability. 

SDR Team Support & Development 
You will support and guide the SDR team on targeting, messaging, objection handling, and execution. You will help build structure and consistency in their workflows and performance. 

What You Bring to the Table 

Required 

• Deep experience with Salesforce and modern sales tech stacks (e.g., HubSpot, Outreach, LinkedIn Sales Navigator, ZoomInfo), with the ability to identify gaps and drive improvements  

• Proven experience in high-growth, fast-paced environments where systems and processes are built in real time  

• Strong track record of designing and delivering sales training and enablement programs that improve performance  

• Experience managing and supporting inside sales teams including coaching on messaging, targeting, and objection handling  

• Demonstrated ability to work cross-functionally with Sales, Marketing, IT, Business Operations, and Finance to drive outcomes  

• A results-oriented mindset with a focus on driving efficiencies, removing friction, and enabling revenue growth  

• Strong familiarity with leveraging AI tools to support sales teams                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    

Nice to Have 

• Familiarity with MEDDPICC or similar sales methodologies  

• Experience building a sales playbook from scratch and evolving it over time  

• Background in healthcare, benefits, or working with employers, brokers, or consultants  

• Experience with the AI tool Exec for training and coaching 

 

Read what current Team Members say about working at PHM! 

 

Compensation 

The target base salary for this position is $140,000 - $170,000 base salary with OTE of $168,000 - $204,000. 

This base salary is only a part of a total compensation package that also includes: health/dental/vision benefits, annual cash incentive program, 401k with match, flexible PTO, PHM for PHM (our services for you and your dependents) and other benefits. Individual pay may vary from the target range as a number of factor