About the role

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Key Responsibilities:

Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basis
Research and resolve billing, credit and accounts receivable issues
Review and reconcile account balances in Accounts Receivable
Interface with internal customer service and support organizations on customer inquiries
Assess current billing operations, offer recommendations for improvement, and assist with implementing new processes
Collaborate with team members in AP and AR to assist with ad-hoc projects and miscellaneous tasks

Key Skills:

3-5 years billing experience
SaaS/Software/Technology Experience
Complex Contract Review
Proficient in MS Office, namely Excel
Solid understanding of billing and financial concepts
Strong analytical and problem-solving skills
Excellent oral, written and interpersonal communications
Able to work in stressful situations with firm deadlines
High degree of accuracy and attention to detail
Capable of making timely, independent decisions
NetSuite and Saleforce.com experience a huge plus
Extremely detail oriented with a keen eye for spotting errors and discrepancies
Knowledgeable and experienced with processing, verifying, balancing, and adjusting basic and complex transactions
Technically savvy, advanced in Microsoft Excel
College degree or equivalent work experience

Company Benefits

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Skills & Tags

go ai data

Aplyr's read

Five9 excels in cloud contact center solutions, attracting tech-savvy professionals keen on enhancing customer communication through innovative software.
Synthesized from recent postings & public sources

What's promising

•Five9's cloud-based platform is crucial for businesses seeking flexible and scalable customer service solutions.
•The company is investing heavily in AI and automation, indicating a forward-thinking approach.
•Recent hires suggest robust growth and a diverse range of career opportunities across global locations.

What to watch

•Competition in the cloud contact center market is intense, with major players like Amazon and Microsoft.
•Rapid technological changes require constant adaptation, potentially straining resources.
•Limited public information about employee satisfaction and company culture could concern potential applicants.

Why Five9

•Five9 specializes in cloud contact center software, setting it apart from broader cloud service providers.
•The focus on AI-driven customer experience solutions highlights its commitment to innovation.
•A diverse range of roles in engineering and management reflects a comprehensive approach to talent acquisition.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Five9

Five9

five9.com

View company

Five9 is a leading provider of cloud contact center software, enabling businesses to deliver exceptional customer service and support through a variety of communication channels.