Specialist 2 - Billing & Payment

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job is responsible for contributing to the functional systems and technology department with technical expertise. It involves testing system changes, resolving complex issues, and enhancing system processes. The role supports the department by translating business requirements and ensuring a positive user experience.

Job Description

• Job Overview:
  • Billing & Payments plays a key role in delivering accurate, timely, and customer focused financial processing across Billing.
  • The role supports payment reconciliation, refund and credit processing, automatic compensation workflows, and telephony spend management to ensure every transaction is right first time.
  • This specialist safeguards revenue, maintains robust financial controls, and contributes to a seamless customer billing experience.
• Role:
  • To execute high quality operational processes within Billing & Payments, ensuring accuracy, compliance, and efficiency.
  • The Specialist acts as a subject matter expert for day-to-day financial workflows, investigates anomalies, resolves queries, and supports continuous improvement across Billing.
• Key Responsibilities for this Role:
  • Billing Accuracy & Process Management
    • Ensure accurate billing for UK and ROI customers across multiple products and services.
    • Manage complex billing journeys, including telephony spend and mobile data usage.
  • Operational Support
    • Proactively support Billing in achieving strategic and operational goals.
    • Support process improvement and engage stakeholders to drive efficiency.
  • Reporting & Compliance
    • Create and maintain dashboards and management information reporting.
    • Support audit and compliance processes to meet regulatory and internal standards.
  • Collaborate with analysts and managers to implement system or process changes effectively.
  • Act as a point of contact for escalations and complex operational issues.
• Required skills (Must have):
  • Exceptional attention to detail – able to spot anomalies and ensure zero defect accuracy in financial processing.
  • High numerical literacy – comfortable working with figures, reconciliations, and transactional data.
  • Strong accuracy and quality competence – consistent right first time delivery.
  • Analytical thinking – ability to investigate, interpret data, and resolve complex billing or payment issues.
  • Process discipline – able to follow standards, controls, and compliance requirements meticulously.
  • Stakeholder communication – clear, concise communication with peers, team leaders, and cross functional teams.
  • Prioritisation & time management – able to manage daily workloads, SLAs, and multiple concurrent activities.
• Preferred Skills (Good to have):
  • Experience with billing or payment platforms, reconciliation tools, or CRM systems.
  • Understanding of compensation regulations, financial controls, or audit frameworks.
  • Familiarity with continuous improvement techniques (Lean, automation tools, workflow optimisation).
  • Experience working in operational, finance, or shared service environments.
  • Basic data interpretation skills (e.g., Excel, dashboards, exception reports).
• Experience:
  • Essential:
    • Exposure to telecommunications, subscription services, or high-volume consumer billing environments.
    • Experience supporting system/process changes or contributing to continuous improvement activity.
    • Demonstrated ability in accuracy dependent processing such as reconciliations, refunds, or transactional operations.
    • Proven track record of working with numerical data and resolving discrepancies.
  • Desirable:
    • Previous experience in a billing, payments, finance operations, shared services, or contact centre support role.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.