About the role

Aplyr's Quick Take

This role is about providing technical support for Salesforce, focusing on incident management and system stability. You'll troubleshoot issues, coordinate with development teams, and ensure smooth operations within the Salesforce ecosystem. It's primarily an individual contributor role with some mentoring of junior staff.

Good fit

Ideal candidates have solid experience in Salesforce support, strong troubleshooting skills, and a proactive approach to problem-solving. Those who thrive here are analytical, detail-oriented, and comfortable collaborating with technical teams.

Worth noting

The position emphasizes a hands-on approach with a mix of support and development knowledge, which may appeal to those looking to deepen their technical expertise. The mention of mentoring L1 team members suggests a potential for leadership development.

Senior Support Engineer

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Role Summary

We are looking for a Salesforce L2 Support Engineer to manage production support, incident resolution, and system stability across the Salesforce ecosystem. The role requires strong troubleshooting skills, functional understanding, and coordination with L3/Development teams.

Key Responsibilities

Manage incidents end-to-end on the Salesforce Platform, including high-priority issues
Perform detailed analysis and troubleshooting using Apex logs, queries, and system data
Handle complex service requests with timely resolution and clear communication
Conduct root cause analysis and coordinate fixes with L3/Dev teams
Monitor system health, alerts, and performance; proactively prevent recurring issues
Validate and support production changes and deployments
Maintain configurations under Salesforce Administration (users, roles, workflows, validations)
Work with data and ensure integrity within Salesforce Database
Collaborate with build teams to ensure smooth transition from development to support
Document solutions, update knowledge base, and mentor L1 team members

Required Skills

Hands-on experience in Salesforce support and Salesforce Development basics
Strong knowledge of Apex, SOQL, and debugging
Experience with Salesforce Lightning (LWC/Aura) for issue analysis
Familiarity with Salesforce API integrations and troubleshooting
Understanding of Incident, Problem, and Change Management processes
Strong analytical, communication, and stakeholder management skills

Preferred

Salesforce Admin / Platform Developer Certification
Experience with ITIL-based support environments
Exposure to monitoring and observability tools

Key Competencies

Ownership | Problem-solving | Proactive monitoring | Communication | Team collaboration

Aplyr's read

Michelin excels in tire innovation and sustainable mobility, attracting professionals passionate about cutting-edge technology and environmental responsibility.
Synthesized from recent postings & public sources

What's promising

•Michelin is a leader in tire technology innovation, consistently pushing industry boundaries.
•The company is deeply committed to sustainability, aligning with global environmental goals.
•Michelin offers diverse career opportunities across various global locations and functions.

What to watch

•The tire industry faces volatility due to fluctuating raw material prices.
•Adapting to rapid changes in automotive technology can be challenging.
•Global operations may lead to complex logistical and regulatory hurdles.

Why Michelin

•Michelin's dedication to sustainable mobility sets it apart in the automotive sector.
•The company has a strong focus on research and development in tire technology.
•Michelin's global presence provides employees with international career opportunities.

Aplyr’s read is generated by AI from public sources. Was it useful?