About the role

Aplyr's Quick Take

This role is for an Associate Product Manager focused on improving the customer experience for merchants using lending services. You'll design user-friendly digital processes, analyze data to identify issues, and collaborate with tech teams to build effective solutions. It's primarily an individual contributor role with a strong emphasis on product management and user experience.

Good fit

Ideal candidates have 2-4 years of product management experience, preferably with a background in tech or finance. A strong analytical mindset and customer empathy are crucial, along with familiarity in UI/UX design.

Worth noting

The role emphasizes a data-driven approach and requires hands-on testing of products, which may appeal to those who enjoy being deeply involved in the development process. The requirement for SQL skills suggests a need for analytical proficiency.

About Paytm

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Role Overview

We are seeking a strong consumer facing Product Manager for the Merchant Lending team. This role demands solving for one of the most complex, nuanced but neglected problems in the broader financial services: Customer Experience. The ideal candidate should be a strong first principles thinker, comfortable with diving deep into data to uncover insights and should possess high customer empathy and knack for UI/UX design.

Key Responsibilities

- Design frictionless, intuitive digital journeys for merchants (onboarding, credit decisioning, KYC, disbursement, repayment, and closure).

- Identify and eliminate drop-off points using funnel data and user feedback.

- Develop a nuanced understanding of small business owners’ needs, anxieties, and motivations when borrowing.

- Translate those insights into UI/UX that builds trust and reduces cognitive load.

- Evangelize customer-first practices within the merchant lending space.

- Ability to understand different technology platforms, their features and be able to work with solution architects/engineering leads and write detailed product requirement documents. Manage future roadmaps and deliverables. Use data to identify bottlenecks, define hypotheses, run experiments (A/B), and track impact.

- Be involved in what your team is building: Run edge cases, test products proactively and its features to provide feedback early in the cycle, make sure entire journeys are covered, and that product reporting exists to track KPIs for the product and its success (data-driven product management).

- Use SQL or comparable query languages/excel etc to access, analyze, and validate data independently

- Track key product and data metrics (OKRs and KPIs), adjusting strategies as needed for product optimization.

Superpowers that will help you succeed in this role-

- Bachelor’s degree in engineering, computer science and/or related field with MBA from top tier colleges.

- Professional experience of 2-4 years in Product Management.

- Good to have experience in building/ scaling AI Chatbot and Customer Success Products.

- Exposure to building products for MSMEs.

- Ability to work and deliver on expectations in a fast-paced work environment.

- Demonstrated success in creating innovative and user-friendly products and customer-facing features.

- Possess excellent oral, written, verbal and interpersonal communication skills.

Why join us?

A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities

A solid 360 feedback from your peer teams on your support of their goals

Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the stor

Skills & Tags

go rust ai mobile data product design

Aplyr's read

Paytm is a pioneering force in India's digital payments landscape, attracting talent interested in fintech innovation and financial inclusion for millions.
Synthesized from recent postings & public sources

What's promising

•Paytm's platform facilitates seamless digital payments and financial services for millions in India.
•The company promotes financial inclusion through diverse services like loans and insurance.
•Paytm's significant market presence offers opportunities for career growth in fintech.

What to watch

•Intense competition in India's fintech sector may pressure Paytm's market share.
•Regulatory changes in digital finance could impact Paytm's operations.
•High employee turnover in collections roles suggests potential job dissatisfaction.

Why Paytm

•Paytm's comprehensive service range extends beyond payments to include financial products.
•The company has played a key role in India's shift towards a cashless economy.
•Paytm's integration of multiple financial services under one platform is unmatched in the region.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Paytm

Paytm

paytm.com

View company

Paytm is a leading digital payments and financial services platform in India, offering a wide range of services including mobile recharges, utility bill payments, and financial products like loans and insurance. The company has significantly impacted the digital economy by promoting cashless transactions and providing financial inclusion to millions of users.