About the role

Aplyr's Quick Take

This role is about providing sales support and customer service internally and externally at Arrow Electronics. You'll handle quotes, orders, and customer inquiries, working closely with sales and customer service teams. It's primarily an individual contributor role focused on operational tasks rather than direct sales.

Good fit

Ideal candidates have at least 2 years of experience in customer service or sales support, with strong English skills and intermediate Excel proficiency. A detail-oriented, organized individual who thrives in a fast-paced environment would do well here.

Worth noting

The role involves a lot of administrative tasks related to order processing and customer interactions, which may not appeal to those looking for a more dynamic sales position. The company is well-established, but be prepared for a structured environment.

Position:

Inside Sales Associate

Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 148 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

How to Apply:

Submit your application using your updated resume in English.

What You'll Be Doing:

Provide expert internal and external customer service and sales support to both the Field Sales and Customer Service Teams.
Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
Responsible for handling discrepancies, interfacing directly with customers, recommending solutions and/or action plans to sales team staff.
Responsible for Quote to Order Process, which includes: Process Quote to Order: forward quotes in PDF format to Quote Center, monitor PM views, update quote extensions, order samples and coordinate contract signature completion with legal; and process Place the Order : Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; manage inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and BSA (Customer Part and Pricing System) maintenance for contract pricing.

What We're Looking For:

+2 years of similar experience in Customer Service and Sales.
Advanced English skills, Conversational and written.
Intermediate Microsoft Excel (Vlookup, Xlookup, pivot tables, and analysis of data).

Work Arrangements: Hybrid- 2 days in the office, 3 days working from home.

What We Offer at Arrow:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

Benefits

SESC Partnership: Benefits for the employee and their dependents.
Commuter Benefits: Transportation vouchers (Vale Transporte) or parking reimbursement.
Sul América Health Insurance: Coverage for the employee and their dependents (spouse and children).
Sul América Dental Insurance: Coverage for the employee and their dependents (spouse and children).
Sul América Life Insurance
Pharmacy Card (Prescription drug discount/subsidy)
Meal Vouchers (Vale Refeição)

#LI-FS1

#LI-Hybrid

Annual Hiring Range/Hourly Rate:

R$53,500.00 - R$53,500

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

BR-Sao Paulo, Brazil (Av. Paulista)

Time Type:

Full time

Job Category:

Sales

Skills & Tags

sales

Aplyr's read

Arrow Electronics is a key player in technology solutions, employing a diverse workforce from engineers to sales professionals to drive innovation in electronics distribution.
Synthesized from recent postings & public sources

What's promising

•Strong global presence with operations in over 80 countries, offering vast career opportunities.
•Diverse role offerings from engineering to sales, catering to various career paths.
•Focus on cutting-edge technology solutions, keeping employees at the forefront of industry advancements.

What to watch

•Highly competitive industry may lead to pressure on margins and job security.
•Complex organizational structure could lead to bureaucratic challenges.
•Rapid technological changes require constant skill updates, potentially increasing employee stress.

Why Arrow Electronics

•Specializes in both electronic components and enterprise computing solutions, offering a broad industry scope.
•Strong emphasis on innovation, reflected in diverse engineering and technical roles.
•Global distribution network provides employees with international exposure and opportunities.

Aplyr’s read is generated by AI from public sources. Was it useful?