QSV Lead

We are seeking an experienced Operational Deployment Lead to support a large‑scale, multi‑site Electronic Health Record (EHR) system implementation. This role is responsible for driving operational readiness across all phases of deployment—pre‑deployment planning, go‑live execution, and post‑deployment optimization.

The work:

Workstream Leadership & Execution

• Lead and manage operational support for a large, multi‑site EHR deployment, ensuring alignment with project goals, timelines, and budget parameters.
• Serve as the primary point of contact for the assigned workstream, facilitating planning, progress tracking, issue escalation, and risk mitigation.
• Coordinate activities across technical teams, clinical stakeholders, site leadership, and senior management to maintain integrated delivery and execution.
• Oversee deployment lifecycle activities including readiness assessments, cutover planning, command‑center support, and stabilization efforts.

Stakeholder Engagement & Communication

• Communicate routinely with key stakeholders to provide updates, highlight challenges, and drive forward momentum on deliverables.
• Build and maintain trusted, productive relationships across client teams, vendor groups, and internal program partners.
• Develop a deep understanding of client workflows, processes, and organizational practices to ensure alignment of deployment activities.
• Prepare and contribute to high‑quality deliverables such as data analyses, slide decks, written summaries, and other materials used for decision‑making.

Operational Oversight & Quality/Safety Support

• Lead and support QSV Watch Officers during deployment and post‑go‑live phases.
• Document and escalate patient‑safety issues through established channels to support timely investigation and resolution.
• Coordinate triage activities, including events, forums, and incident management workflows, ensuring adherence to established processes and communication pathways.

What you need:

• U.S. Citizenship.
• Prior project management experience supporting complex, multi‑stakeholder initiatives.
• 3+ of years of experience within clinical quality.

Nice to have:

• Experience with Healthcare IT or prior EHR system deployment activities.
• Demonstrated expertise within a relevant workstream domain (e.g., operations, training, technical readiness, clinical engagement).
• Familiarity with clinical workflows and healthcare operational environments.
• Experience working with clients or cultures aligned with military, service‑oriented, or mission‑driven organizations.