Senior Casino Marketing Manager - MGM Grand Detroit

Detroit, Michigan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join our team as a Senior Manager of Casino Marketing and take the lead in driving high-impact player engagement and revenue growth. In this dynamic role, you’ll inspire and manage a high-performing team while leveraging data and analytics to uncover trends, optimize performance, and elevate the guest experience. We’re looking for a relationship-driven leader who excels at building trust with VIP guests—even in challenging situations—and can turn complex interactions into lasting loyalty. If you thrive in a fast-paced environment, are passionate about coaching teams, and know how to blend strategic insight with exceptional service, we want to hear from you.

THE DAY-TO-DAY:

• Oversee daily operations of Casino Marketing team by providing leadership and management to Customer Development Team through regular recognition, coaching and feedback to enhance their performance.

• Partner with Marketing, Advertising and Special Events teams for all VIP Marketing needs.

• Review and analyze data for trends and opportunities to increase operational efficiencies and enhance guest experience.

• Respond to guest correspondence and/or guest concerns in a professional and timely manner, achieving positive guest/problem resolution.

• Develop and maintain policies and procedures that increase efficiency and promote quality and quantity standards to ensure maximum resort experience for all guests, while maintaining profitability.

• Maintain an effective training program that enhances technical and service driven curriculum for department.

• Identify and overcome obstacles, resolve problems and remove roadblocks to enhance the employee and guest experience.

• Maintain a work environment that promotes teamwork, performance feedback, recognition, leadership development, mutual respect and employee engagement.

THE IDEAL CANDIDATE:

• Two years of relevant marketing management experience; preferably in a casino environment

• Ability to work a flexible schedule to include weekends, holidays, and evenings

THE PERKS & BENEFITS:

• Health & Income Protection Benefits (For eligible employees)

• Wellness incentive programs to help you stay healthy physically and mentally

• Various programs and networking opportunities to help you get promoted

• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts

• Free meals in our employee dining room

• Free parking

• Free access to our employee fitness center

• Volunteer opportunities to give back to the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19854

Are you ready to JOIN THE SHOW? Apply today!