Tri County Veterinary Clinic-Client Services Representative

Client Service Representative

About Us:

At Tri County Veterinary Clinic, we’re passionate about animals and dedicated to providing compassionate, high-quality veterinary care. We treat every pet like family and are looking for a friendly, reliable, and detail-oriented Customer Service Representative (CSR) to be the first smiling face our clients see and the helpful voice they hear.

Job Overview:

The Customer Service Representative is a key member of our team, responsible for creating a positive experience for both clients and their pets. You’ll support our veterinary staff by managing appointments, handling phone inquiries, processing payments, and maintaining a clean, welcoming reception area.

Primary Responsibilities:

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.

• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.

• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.

• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.

• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.

• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.

• Maintain accurate patient records, request and attach prior records, and ensure charges are captured.

• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.

• Fill veterinary prescriptions accurately and provide instructions to clients.

• Assist with over-the-counter product sales and maintain inventory.

• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.

• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.

• Participate in opening, closing, and weekend duties as assigned.

• As part of this role, calls may be recorded to help ensure we are meeting client needs and to support quality assurance and training efforts.

• Perform all other duties as assigned.

Qualifications:

• High school diploma or equivalent required.

• Previous experience working with animals preferred; veterinary or animal care background strongly valued.

• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.

• Accurate data entry and record-keeping skills.

• Able to perform basic math for cash handling, billing, and appointment management.

• Manual dexterity required for typing, filing, and handling patients or supplies.

• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.

• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.

• Skills & Tags

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