About the role
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
What You Will Do:
As a Product Performance Engineer, you will provide technical support to dealers & distributors and address technical related product issues from the field through the Dealer Solution Network (DSN).
This position has responsibility for providing technical support for both Cat and Perkins brand IPSD engines. Detailed scopes include technical resolution consolidation and communication to Caterpillar dealers and Perkins distributors. Entering and maintaining product issue updates into the Continuous Product Improvement (CPI) system and producing regular metrics reports will also be required. This position will provide support for product development and field follow with customers.
What Skills You Will Have:
- Investigating service requests and documenting into DSN system.
- Ensuring the relevant details of service requests are documented.
- Following up with the dealer to ensure high quality
- Analyse product health, by using various Caterpillar systems.
- Leading field resolution teams on critical issues.
- Create, implement and utilize Continuous Process Improvement (CPI) Find-It process within product support.
- Initiating parts return requests.
- Participate as a Product Support Representative within New Product Introduction (NPI) projects with regards to product line(s) of responsibility.
- Day-to-day communication with dealers and distributors regarding technical issues.
Required Qualifications:
- A Bachelor’s degree and 1 year of engineering, product support or operations experience OR
- In lieu of a degree, a minimum of 5 years of engineering, product support or operations experience
- Experience working cross functionally with product support, engineering, purchasing, and operations Knowledge of various machinery products and applications
- Excellent written and oral communications skills
- A sense of urgency in resolving product health issues
Desired Qualifications:
- Proficiency in navigating key Caterpillar product support systems
- Deep knowledge and understanding of diesel engine
- Experience working with Caterpillar and Dealer personnel
Additional Information:
- Relocation assistance is not available for this position.
Posting Dates:
May 20, 2026 - May 30, 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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Aplyr's read
Caterpillar Inc. is a powerhouse in heavy machinery and engine manufacturing, attracting skilled engineers, technicians, and specialists to innovate and support global operations.
What's promising
- •Caterpillar's strong global market presence ensures stability and growth opportunities.
- •Investment in research and development fosters innovation in machinery and technology.
- •Diverse roles across engineering, manufacturing, and support functions offer varied career paths.
What to watch
- •Cyclical nature of construction and mining industries can impact job security.
- •Complex global supply chains may face disruptions affecting operations.
- •Environmental regulations could increase operational costs and require adaptation.
Why Caterpillar
- •Caterpillar's focus on sustainable solutions sets it apart in heavy machinery.
- •Extensive global footprint supports international career opportunities.
- •Commitment to employee development through specialized training programs.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Caterpillar
Caterpillar Inc. is a leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives.
