Sr. City Operations Manager - (San Francisco)

Hey there!

Bird launched micromobility. Now we’re shaping its future.

We’re Bird, and we’re on a mission to transform the way the world moves one ride at a time. Our products, services, and people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely, discover new possibilities, and create a cleaner, more connected future. To cleaner air. To calmer streets. To cities built for people.

Who We Are

Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide.

We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable, and responsible transportation option for people who live and work there.

Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status quo in pursuit of a brighter future.

Role Overview:

The Senior City Operations Manager is responsible for driving operational excellence, market growth, and efficiency in local markets. Reporting to the Regional Operations Manager this role will work to ensure seamless execution of Bird’s operations strategy by managing day-to-day activities, optimizing performance, and leading a team to achieve ambitious goals. A strategic thinker and detail-oriented “doer”, the Senior City Operations Manager plays a critical role in scaling the business while maintaining high-quality standards. This position requires exceptional problem-solving skills, a proactive mindset, and strong leadership abilities to deliver results in a fast-paced environment.

Key Responsibilities:

• Operational Oversight. You'll manage the end-to-end local operation, including fleet management, supply optimization, and demand generation, with support from Operations leadership. Ensure compliance with local regulations and maintain relationships with city stakeholders. Be the primary point of contact for all operational matters in the market.
• Performance and Data Management. You'll track and analyze critical metrics such as fleet utilization, operational efficiency, and revenue performance. Use data-driven insights to identify bottlenecks, optimize processes, and improve KPIs. Develop and implement action plans to address underperformance and capitalize on growth opportunities.
• Team Leadership and Development. You will recruit, train, and manage a high-performing operations team, including drivers, mechanics, and other operational roles. Foster a culture of accountability, collaboration, and continuous improvement within the team. Provide regular feedback, coaching, and support to team members to ensure professional growth.
• Problem Solving and Execution. You'll Identify and resolve operational challenges, prioritizing tasks effectively to meet tight deadlines. Oversee local campaigns, initiatives, and partnerships to drive market share and brand presence. Collaborate cross-functionally with product, marketing, and central operations teams to align local strategies with company goals.
• Stakeholder Engagement. Your role is to ensure you represent Bird in the local community, building strong partnerships with city officials, businesses, and other stakeholders. Act as a trusted advisor for market-specific insights to inform regional and global decision-making.
• Culture Building. You will promote Bird’s core values and mission by creating a fun, inclusive, and safe workplace for the operations team. Actively contribute to the company’s culture by driving initiatives that enhance employee satisfaction and engagement.

Must-Have: 

• 5+ years of experience in operations, warehousing, EMS, QSR management, or other fast-paced, high-growth environments (experience in tech, mobility, or logistics preferred); at least 3 yea