About the role
The integration of our teams and technologies is accelerating our shared mission: to empower developers with the tools and infrastructure they need to push the boundaries of what AI can do. From experiment tracking and model optimization to high-performance training clusters, agent building, and inference at scale, we’re combining forces to serve the full AI lifecycle — all in one seamless platform.
Weights & Biases has long been trusted by over 1,500 organizations — including AstraZeneca, Canva, Cohere, OpenAI, Meta, Snowflake, Square,Toyota, and Wayve — to build better models, AI agents and applications. Now, as part of CoreWeave, that impact is amplified across a broader ecosystem of AI innovators, researchers, and enterprises.
As we unite under one vision, we’re looking for bold thinkers and agile builders who are excited to shape the future of AI alongside us. If you're passionate about solving complex problems at the intersection of software, hardware, and AI, there's never been a more exciting time to join our team.
What You’ll Do:
Support is a deep part of our culture here at Weights And Biases by CoreWeave. We believe that the best way to build a great product is to listen to real users and follow their lead to shape our priorities and roadmap. In this role, you will work on a diverse set of problems in a fast-moving environment, collaborate cross-functionally with our team to support our users, and help shape our product.
Your main goal will be to quickly get answers to all user messages. Customers write in with highly technical questions, suggestions, or bug reports, and we need to give them timely responses to fulfill SLAs. Ideally, we're looking for someone with technical skills who would like to support our customer base. If you've found yourself wanting to be more external but still build programming/machine learning skills, this is the role for you.
About the role:
- Quickly respond to all inbound support requests, including email, live chat, and community forums
- Triage bugs and requests based on customer type and severity of issue
- Track inbound and outbound responses to ensure contact SLAs are being met
- Maintain a fast response time for entire user base
- Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features
- Recognize trends in user messages to help identify areas of improvement in internal or external doc
Aplyr's read
Weights & Biases is a hub for AI enthusiasts, offering cutting-edge tools for seamless machine learning development and collaboration.
What's promising
- •Strong focus on enhancing productivity for machine learning practitioners.
- •Offers comprehensive tools for experiment tracking and model optimization.
- •Highly valued by data scientists for improving workflow efficiency.
What to watch
- •Limited public information about company culture and work-life balance.
- •Potentially high pressure due to rapid AI industry changes.
- •Niche focus may limit appeal to broader tech professionals.
Why Weights & Biases
- •Specializes in tools specifically designed for machine learning workflows.
- •Emphasizes collaboration among data scientists and engineers.
- •Provides a platform that integrates seamlessly with popular ML frameworks.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Weights & Biases
Weights & Biases is a leading platform for machine learning practitioners, providing tools for experiment tracking, model optimization, and collaboration. Their solutions empower data scientists and engineers to streamline their workflows and improve productivity in developing AI models.
