Customer Account Officer (Aerospace)

Confirmed live in the last 24 hours

Rolls-Royce

Seletar (SG-SE)

On-site

Posted April 10, 2026

Job Description

Key Accountabilities:

Support the Account Manager/VP Customers in defining and implementing customer account strategies. Use the account management process to integrate all aspects of the Rolls-Royce relationship with customers, and direct resources to support the attainment of the account. Use the Customer Hub to drive account management discipline.
Support the Account Manager/VP Customers in contract and account administration.
Support the Account Manager/VP Customers in generating revenue & cash plans as well as the management of cash and profit opportunities, and threat mitigation. Help to co-ordinate sales and transitions targets.
Support the account team in building customer relationships. Keep assigned customers informed and represent their needs and views within Rolls-Royce. Help to foster new airline relationships and help to grow the Rolls-Royce customer base in your region.
Manage and deliver the financial plan for your assigned customers
Manage any debt or payment matters for your assigned customers
Support achievement of Customer Satisfaction and NPS targets for your assigned customers.

Qualifications:

Degree in a technical or numerate discipline, or strong relevant experience
Self-motivated with an ability to work in a multifunctional and multicultural environment
Planning and programme management experience
Confident influencing and communication skills with key customer focus
Broad knowledge of a Customer and Services organisation is desirable and having worked within an aerospace or aviation industry would be an advantage
Proficient IT skills, fluent across Microsoft Office suite

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.