About the role

Aplyr's Quick Take

This role is about supporting account management for aerospace customers, focusing on relationship building and financial planning. You'll assist in strategy implementation, contract administration, and revenue generation while coordinating with various teams. It's primarily an individual contributor role with some collaborative elements.

Good fit

Ideal candidates have a background in account management or customer service, preferably in aerospace or aviation, and possess strong communication skills. Experience in planning and program management is beneficial, along with a self-motivated working style.

Worth noting

The position requires a degree in a technical field or relevant experience, which may limit applicants without a formal education. The emphasis on customer satisfaction metrics suggests a strong focus on performance evaluation.

Job Description

Key Accountabilities:

Support the Account Manager/VP Customers in defining and implementing customer account strategies. Use the account management process to integrate all aspects of the Rolls-Royce relationship with customers, and direct resources to support the attainment of the account. Use the Customer Hub to drive account management discipline.
Support the Account Manager/VP Customers in contract and account administration.
Support the Account Manager/VP Customers in generating revenue & cash plans as well as the management of cash and profit opportunities, and threat mitigation. Help to co-ordinate sales and transitions targets.
Support the account team in building customer relationships. Keep assigned customers informed and represent their needs and views within Rolls-Royce. Help to foster new airline relationships and help to grow the Rolls-Royce customer base in your region.
Manage and deliver the financial plan for your assigned customers
Manage any debt or payment matters for your assigned customers
Support achievement of Customer Satisfaction and NPS targets for your assigned customers.

Qualifications:

Degree in a technical or numerate discipline, or strong relevant experience
Self-motivated with an ability to work in a multifunctional and multicultural environment
Planning and programme management experience
Confident influencing and communication skills with key customer focus
Broad knowledge of a Customer and Services organisation is desirable and having worked within an aerospace or aviation industry would be an advantage
Proficient IT skills, fluent across Microsoft Office suite

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Job Category

Customer Account Management

Posting Date

10 Apr 2026; 00:04

Aplyr's read

Rolls-Royce is a powerhouse in aerospace and defense, attracting engineers and specialists who thrive on innovation and complex problem-solving.
Synthesized from recent postings & public sources

What's promising

•Rolls-Royce is a leader in aerospace engineering, providing cutting-edge solutions.
•The company invests heavily in research and development for sustainable technologies.
•Rolls-Royce offers diverse career opportunities across engineering and technical disciplines.

What to watch

•Rolls-Royce faces significant competition in the global aerospace market.
•The company is exposed to cyclical downturns in defense spending.
•Complex regulatory environments can impact project timelines and costs.

Why Rolls-Royce

•Rolls-Royce has a strong heritage in engineering excellence and innovation.
•The company is a pioneer in developing sustainable aviation technologies.
•Rolls-Royce's integrated solutions approach sets it apart in the power systems sector.

Aplyr’s read is generated by AI from public sources. Was it useful?