Job Description

The Business Architect is responsible for defining, shaping, and optimising the business architecture underpinning the FNB Banking Platform. The role serves as the strategic bridge between business stakeholders, platform consumers, and technical delivery teams, ensuring that business strategies are translated into scalable platform capabilities, integrated processes, and user centric customer experiences.
This role blends business analysis, process engineering, solution design alignment, and customer experience insight to create coherent, efficient, and future fit platform solutions that drive FNB’s digital and operational excellence

Key Responsibilities

Strategic Alignment & Architecture Development

• Translate platform and business strategies into actionable business architecture roadmaps.
• Identify and document business capabilities required to support platform evolution.
• Recommend improvements to platform operating models, governance, and processes.

Business & System Analysis

• Analyse and document business requirements, user needs, system interactions, and data flows.
• Conduct impact assessments on changes affecting processes, platforms, and business units.
• Produce business architecture artefacts including capability maps, value streams, ecosystem diagrams, and requirements catalogues.

Process Engineering & Optimisation

• Map, design, and optimise core banking processes to support seamless customer journeys and operational efficiency.
• Use BPMN, Lean, Six Sigma, and continuous improvement methodologies to identify and eliminate waste or process constraints.
• Ensure processes support automation, compliance, and risk mitigation.

Platform Solution Collaboration

• Work closely with Solution Architects to align functional requirements with architectural standards and technical feasibility.
• Participate in solution evaluation and trade‑off discussions to ensure balanced outcomes.
• Provide business context in design sessions to ensure cohesive and integrated solutions.

Customer & User Experience Integration

• Incorporate customer journey insights, persona inputs, and UX requirements into platform designs.
• Champion end‑user experience in decision‑making processes.
• Ensure customer pain points, behaviours, and expectations are reflected in business architecture models.

Stakeholder Management & Communication

• Facilitate workshops, forums, and alignment sessions with business owners, developers, designers, and executives.
• Present architectural insights, business impacts, and recommendations to stakeholders.
• Maintain strong relationships across business, IT, operations, compliance, and product teams.

Governance, Risk & Compliance

• Ensure adherence to enterprise architecture principles, standards, and governance processes.
• Maintain documentation repositories and ensure version control of business architecture artefacts.
• Support risk and compliance teams in assessing regulatory impacts on platforms and processes.

Technical Competencies

• Advanced business and systems analysis
• Process engineering (BPMN, Lean, Six Sigma)
• Solution design and architecture awareness
• Strong understanding of banking platforms, APIs, integrations, and digital ecosystems
• Data modelling, workflow mapping, and conceptual system design
• Business capability modelling and value‑stream mapping

Business & Customer Competencies

• Customer journey mapping
• User‑centric design thinking
• Business process optimisation
• Strong analytical and problem‑solving skills
• Ability to simplify complex concepts for diverse audiences

Behavioural Competencies

• Strategic thinking and conceptual reasoning
• Stakeholder engagement and relationship management
• Exceptional communication and facilitation skills
• Collaboration and influence in complex environments
• Adaptability and comfort with ambiguity
• Outcome-driven mindset

Qualifications & Experience

• Bachelor’s Degree in Information Systems, Business, Engineering, or related discipline.
• Certifications such as:
  • TOGAF (Advantageous)
  • Lean/Six Sigma
  • BPMN
  • BABOK (CBAP)

Minimum Experience

• 5–8 years relevant experience across:
  • Business analysis
  • Process engineering
  • Solution or technical design collaboration
  • Banking, financial services, or platform-led environments

Preferred Experience

• Exposure to cloud platforms, microservices, and API‑led architectures
• Experience working within agile delivery environments
• Cross‑functional business and technology design experience

Key Deliverables

• Platform capability maps
• Business process maps and optimisation recommendations
• Business requirements and system interaction documentation
• Impact assessments and solution alignment reports
• Customer journey insights incorporated into platform design
• Governance documentation and architecture artefacts
• Stakeholder engagement plans and workshop outputs

Decision-Making Authority

• Recommends platform design approaches and business architecture frameworks.
• Advises on process and system impacts of proposed changes.
• Provides input into solution design and prioritisation processes.
• Influences platform roadmap through business architecture insights.

Role Impact

• Ensures alignment between business strategy and platform execution
• Supports reduction in delivery risk, rework, and integration misalignment
• Drives customer‑centric design across the banking platform
• Enhances operational efficiency and process coherence
• Strengthens governance and architectural maturity within the platform

 

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

08/04/26