Product Designer, AI - Commerce

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

At Toast, we don’t just build software; we power the heartbeat of local communities. As a Product Designer in the Commerce R&D org, you will be at the forefront of shaping new AI-powered experiences that drive transformative outcomes for restaurant owners and staff. Your mission is to harness artificial intelligence to solve some of the most complex operational challenges in hospitality.

Working within the Vision AI team, you will partner with research, product and engineering peers to transform raw signals, operational complexity, and restaurant pain points into seamless, innovative product experiences. You’ll immerse yourself in the fast-paced world of hospitality to understand the “why” behind every workflow, using your design expertise to create tools that help restaurants operate more efficiently, make smarter decisions, and grow with confidence.

We are looking for a designer with a Founder’s Mentality: someone who takes uncompromising ownership of their domain and has a relentless commitment to customer success. If you are ready to master your craft and help build the AI-powered future of the restaurant industry, we want you on the line with us.

A day in the life (Responsibilities) 

• Own and drive the end-to-end design process for AI-powered product experiences across Point of Sale and other restaurant management applications, moving from early discovery and concept development through high-fidelity execution with strong autonomy.
• Translate complex operational problems into intuitive product experiences by using customer research, workflow analysis, usage data, and business context to shape clear, impactful design decisions.
• Design for the realities of restaurant operations, creating workflows that are fast, reliable, and easy to trust in high-pressure, time-sensitive environments.
• Partner closely with Product, Engineering and Research to define how Vision AI capabilities come to life in the product, balancing technical feasibility, model behavior, and user needs.
• Create polished, high-fidelity artifacts that account for ambiguity, edge cases, and evolving AI system behavior, while leveraging and contributing to the Toast design system to ensure quality and scalability.
• Make work visible early and often, using prototypes, storytelling, and systems thinking to build alignment, clarify tradeoffs, and influence product direction across cross-functional partners.
• Champion a human-centered approach to AI by designing experiences that build customer confidence, communicate system status clearly, and make complex automation feel transparent, helpful, and actionable.
• Help raise the collective bar through design critiques, collaboration, and mentorship, while also integrating emerging AI-first tools and methods into your practice to accelerate learning, exploration, and execution.

What you'll need to thrive (Requirements)

• You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact.
• You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex, real-world constraints.
• You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners.
• You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys.
• You are comfortable designing in emerging areas where the technology is evolving, and you can translate ambiguity into clear, usable experiences for customers.
• You take an AI-first design approach to quickly create conceptual prototypes but also possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces and contexts.
• 3+ years in product design, showing a clear progression from executing tasks to owning broader product outcomes and strategy.

***Please include a portfolio link with your application.***

This is a hybrid role requiring in-office collaboration two days per week in our gorustaidataproductdesignsales