About the role

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

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Guest Services Manager

SUMMARY

The Guest Services Manager is responsible for assisting the Director of Guest Services in managing the day-to-day operations for guest front drive, guest services, valet and recreation, including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Major areas of responsibility/ management include, but are not limited to:

Lead by example; support the department operation and provide direct service to guests as needed.
Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times.
Assist in creating and implementing profit and flow-through enhancing strategies and programs.
Review daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts.
Assist in creating, implementing and executing department trainings, recruiting and innovative pre-shifts.
Managing associate engagement, scheduling, payroll, counseling and quarterly department meetings for the Recreations team.
Support the hotel's life-safety systems and be prepared at all times for emergency situations.

QUALIFICATIONS

Minimum of four (4) years’ experience in customer service
Two (2) to three (3) years of hotel supervisory experience
Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur

PREFERRED

Luxury hotel experience strongly preferred
Knowledge and experience in using Birchstreet, Alice & Opera

PHYSICAL REQUIREMENTS

Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

The pay scale* for this position is $75,000-$80,000.

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Aplyr's read

Montage International epitomizes luxury hospitality, attracting professionals passionate about delivering exceptional service in picturesque settings.
Synthesized from recent postings & public sources

What's promising

•Montage International offers diverse roles, from culinary to management, catering to various career paths.
•The company is known for its luxurious properties that provide a unique working environment.
•Montage invests in employee development, evident in roles like Director of Learning.

What to watch

•Seasonal roles may lead to job insecurity for some employees.
•High expectations for service can create a demanding work environment.
•Limited public information about career progression opportunities within the company.

Why Montage International

•Montage International blends Southern charm with modern luxury, creating distinctive hospitality experiences.
•The company focuses on high-end service, attracting clientele with specific luxury expectations.
•Montage's properties are often located in scenic, desirable locations, enhancing the work environment.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Montage International

Montage International

montagehotels.com

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Montage Palmetto Bluff is a luxury resort located in South Carolina, offering a blend of Southern charm and modern amenities, including accommodations, dining, and recreational activities.