About the role

Aplyr's Quick Take

This role is about providing technical support and solutions for clients using Calypso software, focusing on troubleshooting and improving their experience. It's primarily an individual contributor position where you'll collaborate with teams globally and interact directly with clients to resolve issues and implement software changes.

Good fit

Ideal candidates have a background in technology support or software analysis, with a few years of experience in client-facing roles. A proactive problem-solving attitude and strong communication skills are essential for success in this role.

Worth noting

The position emphasizes a global team dynamic, which may require flexibility in communication and working hours. The focus on Calypso software suggests a niche skill set that may limit the candidate pool.

Nasdaq Technology is looking for a passionate Specialist - Client Managed Services - Business Services with focus on Calypso, to join the Mumbai /Pune technology center in India. If Innovation and effectiveness drive, you forward this is the place for you!
Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Specialist - Client Managed Services - Business Services, you would provide first-line functional support to clients, troubleshooting and resolving reported issues in a timely and professional manner.
We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets.

With this position we offer :

Join the Client Services organization, has been providing Cloud clients with secure and reliable services around Calypso solution since 2008. Cloud Managed Services provide additional business services to our Cloud clients to help them achieve maximum business value from the application. Our clients and team are based around the globe and demand for Cloud Managed Services is growing fast.

Roles & Responsibilities -

As a Senior Analyst - Client Managed Services - Business Services, your focus will be defining and implementing software solutions. Besides working closely with your colleagues in Mumbai / Pune, you will also work closely with Nasdaq teams in other countries.

Direct communication with cloud clients using Calypso modules for their daily activities: Front Office, Treasury, Risk, Compliance, Operations, Accounting etc
Investigate operational issues reported by Client’s users
Suggest how to resolve an issue and how to prevent its reoccurrence
Provide advice relating to Client implementation of Calypso
Following approval, make changes to functional configuration of the system
Check the execution (success, failures) of scheduled tasks
Supervise the exceptions related to real-time interfaces
Analyse & identify the root cause of failures/exceptions and detail the possible solutions
Proactively look for ways to improve customers usage of the application
In case of software defect, build helpdesk ticket including a test case that explains the issue; demonstrate the issue to Product Support team if needed
Prioritise for the deployment of a hotfix into a test environment
Perform pre-validation testing of hotfixes or config changes in Client’s test environment

We expect you to have: (Minimum Qualifications)

Master’s degree in Finance (preferably), Mathematics, Business, Computer Science or I.T.
Excellent verbal and written communication skills in English
Knowledge of a broad range of financial products (Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX Spot and Forward, Corporate actions, Structured Products, Cash/Treasury, Futures and Options) including how they are priced, settled and managed during their lifecycle.
P&L reporting, including attribution and key concepts
Understanding of Risk, Pricing, analytics Front and Back-office reporting
Settlement processing, book structure, accounting, trade lifecycle events, collateral management and related static data
At least 3 years of experience in the capital markets sector (Business Analyst, Operations)

Additional Job Description

It would be great if you (Preferred Qualifications)

CFA, IMC or CISI qualified or other post graduate finance qualification
Calypso knowledge would be a strong advantage (you will receive Calypso training and will be expected to pass your Calypso certification)
Other application knowledge e.g. Murex, Finastra (Summit, Kondor+), Aladdin, SimCorp
Proficiency using Bloomberg Terminal
Market data sources (e.g. Bloomberg SAPI, Data License)
Knowledge of 3rd party systems e.g. MarkIt, Omgeo, SWIFT, Acadiasoft
Knowledge of regulations impacting investment banks and asset managers
Advanced Excel skills

It would be great if you (Preferred Qualifications)

CFA, IMC or CISI qualified or other post graduate finance qualification
Calypso knowledge would be a strong advantage (you will receive Calypso training and will be expected to pass your Calypso certification)
Other application knowledge e.g. Murex, Finastra (Summit, Kondor+), Aladdin, SimCorp
Proficiency using Bloomberg Terminal
Market data sources (e.g. Bloomberg SAPI, Data License)
Knowledge of 3rd party systems e.g. MarkIt, Omgeo, SWIFT, Acadiasoft
Knowledge of regulations impacting investment banks and asset managers
Advanced Excel skills

Does it sound like you?

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

Come as you are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.

To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

Aplyr's read

Nasdaq is a global financial technology leader, attracting professionals in trading, regulatory services, and innovative tech roles like AI and cloud computing.
Synthesized from recent postings & public sources

What's promising

•Nasdaq's global influence provides employees with exposure to international financial markets.
•The company invests heavily in technology, offering roles in AI and cloud computing.
•Nasdaq's diverse service offerings create opportunities for career growth across different financial sectors.

What to watch

•The competitive nature of the financial sector may lead to high-pressure work environments.
•Regulatory changes can impact Nasdaq's operations and require rapid adaptation.
•Limited public information about internal company culture and work-life balance.

Why Nasdaq

•Nasdaq operates one of the world's largest stock exchanges, impacting global financial markets.
•The company integrates cutting-edge technology with financial services, setting it apart from traditional exchanges.
•Nasdaq's focus on regulatory and compliance services offers unique career paths in financial oversight.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Nasdaq

Nasdaq

nasdaq.com

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Nasdaq, Inc. is a global technology company that operates the Nasdaq stock exchange and provides trading, clearing, exchange technology, regulatory, and securities listing services.