Janitorial SME & Vendor Relations Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The selected candidate must reside in the US and reside within the Central, Mountain, or Pacific Time Zone

Travel Requirement: Travel is required (30-50%) for site visits, inspections, and vendor support across portfolio locations.

What this job involves: The Janitorial / Custodial SME & Vendor Relations Manager combines deep cleaning operations expertise with strategic sourcing and vendor management capabilities, serving as the technical authority and category specialist for janitorial and custodial services supporting a dedicated client account or portfolio. You'll leverage both operational field knowledge and procurement execution skills to drive consistency, cost control, quality, and sustainable practices across distributed facilities. The position requires you to serve as the primary subject matter expert for janitorial operations including day porter services, floor care, restroom sanitation, waste management, specialty cleaning, and disinfection protocols while developing comprehensive scopes of work that align with best practices and client needs. You'll own and manage janitorial quality assurance platforms and inspection tools, ensuring Facility Managers are properly trained and driving consistent technology adoption across the portfolio. The role involves developing and leading RFP/RFQ processes for janitorial services, analyzing vendor proposals, and supporting procurement teams through vendor selection and contract execution. You'll define key performance indicators, conduct regular site inspections and vendor audits, and drive corrective actions for underperforming vendors while maintaining compliance with client standards and regulatory guidelines. This position demands consistent availability during standard business hours with reliable technology access for real-time responsiveness through phone, email, and video collaboration to support time-sensitive client needs.

What your day-to-day will look like:

• Serve as the primary subject matter expert for janitorial and custodial operations, developing comprehensive scopes of work including frequency schedules, task specifications, quality standards, and performance expectations aligned with industry best practices and client needs

• Own and manage janitorial quality assurance platforms and inspection tools, ensuring JLL Facility Managers are properly trained through development of training materials, user guides, and standard operating procedures while monitoring platform utilization

• Develop and lead RFP/RFQ processes for janitorial services including bid specifications, pricing structures, evaluation criteria, and appropriate pricing models aligned with service scope and facility characteristics

• Conduct regular site inspections and vendor performance audits to assess cleaning quality, compliance with specifications, evaluate performance against KPIs and service level agreements, and drive corrective actions for underperforming vendors

• Establish performance-based janitorial standards and quality benchmarks using industry frameworks, create site tiering models based on facility characteristics, and standardize service delivery models across regions and vendors

• Analyze janitorial service data to identify trends, optimize resource allocation, benchmark pricing and service delivery across portfolio locations, and identify cost savings opportunities including labor productivity and service frequency adjustments

• Support drafting and execution of janitorial service contracts, review existing contracts to identify scope deficiencies or misalignments, and monitor contract lifecycle milestones including service adjustments, renewals, and amendments

• Provide expert recommendations on cleaning methods, chemicals, equipment, technologies, and green cleaning programs while staying current on industry trends, innovations, and regulations including OSHA, EPA, and CDC guidelines

• Partner with Facilities Management, Operations, Procurement, Finance, and Environmental Health & Safety teams to translate operational needs into technical procurement requirements and drive program success

• Conduct site walks, assessments, and inspections across portfolio locations to validate vendor performance through field observations, support issue resolution at site level, and provide insights to improve program design and execution

Required qualifications:

• 5+ years of professional experience in commercial janitorial operations, facilities management, or related services

• Strong technical knowledge of cleaning methods, chemicals, equipment, floor care, infection control, and sanitation practices

• Experience with vendor performance management and quality assurance processes

• Ability to develop scopes of work, service specifications, and quality standards

• Proficiency in Microsoft Office Suite, particularly Excel for data analysis

• Willingness to travel 20-40% for site visits, inspections, and vendor support

Preferred qualifications:

• Bachelor's degree (BA/BS) from four-year college or university

• Experience in facilities management, property management, or Integrated Facilities Management (IFM) environment

• Knowledge of contract administration and vendor negotiation

• Experience developing and implementing janitorial quality standards and audit programs

• Experience with janitorial quality management platforms and inspection tools

• Professional certifications in facilities management or cleaning industry including CIMS, ISSA CMI, CBSE, or CFM

• Knowledge of green cleaning standards including Green Seal or LEED cleaning requirements

• Experience with JLL procurement systems including Jaggaer, Aravo, or Corrigo

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

76,100.00 – 122,700.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Boise, ID, Chicago, IL, Phoenix, AZ, Salt Lake City, UT, Seattle, WA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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