About the role

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

See yourself at Twilio

Join the team as Twilio’s next Web UX Designer.

About the job

We are actively recruiting for this role to fill an existing vacancy. This position is needed to join Twilio’s Web Experience team as a UX Designer specialized in Adobe Experience Manager (AEM) component creation, design, and usability. You’ll design composable, reusable component patterns and author-friendly experiences that let UI, marketing, and content teams build pages quickly and accurately. You’ll define interaction design and detailed specs, optimize AEM authoring and governance, and create experiment-ready variants for A/B and multivariate testing, without implementing experiments.

Responsibilities

In this role, you’ll:

Serve as the UX POC with stakeholders, gather requirements, and communicate complex design clearly and persuasively to these stakeholders, while leading production projects to completion
Design and document AEM components end-to-end: Define use cases, content models, composability rules, and constraints; Create user flows, wireframes, prototypes, and detailed interaction specs (states, errors, keyboard/focus, responsiveness); Specify authoring dialogs, fields, validations, defaults, and inline guidance to improve authoring ease
Produce complete specification packages: Annotated designs, redlines, acceptance criteria; Accessibility requirements and performance considerations
Design for composability and scalability: Establish component variants, configurations, and policies to reduce bespoke builds; Ensure compatibility with templates, fragments, and localization workflows
Optimize the AEM authoring experience: Conduct author usability checks; iterate on dialogs and help content; Assist with the creation of authoring guides, playbooks, and component documentation
Design A/B and multivariate test variants; Review experiment results with analysts and iterate to improve conversion for our CRO initiative
Work with Web Engineering to translate specs into AEM Core Component extensions; partner with Brand/UI and Content to ensure fidelity and scalability

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

3 to 5+ years designing CMS-driven web experiences; strong AEM experience preferred
Expertise in interaction design, component-driven UX, and systems thinking (variants, states, patterns, responsiveness)
Ability to write clear component specs: structure, behaviors, states, validations, accessibility, analytics/data layer, and test variants
Deep familiarity with AEM Core Components, editable templates, policies, U

Skills & Tags

java javascript go ai data analytics product design

Aplyr's read

Twilio is a leading cloud communications platform that empowers developers with APIs for real-time communications, attracting tech-savvy professionals focused on innovation and customer engagement.
Synthesized from recent postings & public sources

What's promising

•Twilio's APIs are integral to modernizing communication in various industries.
•Strong developer community supports rapid innovation and problem-solving.
•Strategic focus on customer engagement enhances product relevance.

What to watch

•Highly competitive market with constant pressure to innovate.
•Dependence on third-party infrastructure may pose operational risks.
•Frequent changes in technology require continuous learning and adaptation.

Why Twilio

•Twilio's platform offers unmatched flexibility in integrating communication tools.
•Comprehensive API suite supports diverse communication needs seamlessly.
•Developer-first approach fosters a strong, engaged user base.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Twilio

Twilio

twilio.com

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TWLO$225.99-4.50%

Twilio is a cloud communications platform that enables developers to build, scale, and operate real-time communications within their applications. By providing APIs for voice, messaging, video, and authentication, Twilio empowers businesses to enhance customer engagement and streamline communications.