Lead Operational Excellence Specialist

WHO WE ARE

SimCorp delivers a world-leading integrated investment management platform, serving 40% of the top 100 financial companies globally. Through SaaS and on-premise solutions, we empower clients—from central banks to asset managers—with flexibility, efficiency, and reliability. Our Global Delivery Centers, located in Manila, Noida, Kyiv, Warsaw, and Mexico City, ensure 24/7 client support.

SimCorp, a subsidiary of the Deutsche Börse Group, employs over 3,000 people worldwide and is committed to platform leadership, SaaS acceleration, and ecosystem scaling, with operational excellence driving client service quality and reliability.

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!  

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.  

WHY THIS ROLE IS IMPORTANT TO US

The Senior/Lead Operational Excellence Specialist plays a pivotal role in ensuring high-quality, reliable, and consistent operational service delivery across SimCorp’s PaaS operations. The role is incident-driven, requiring hands-on leadership during critical and high-impact incidents, ensuring timely resolution while minimizing client impact.

In addition to Incident Management, the role encompasses Problem Management, driving root cause analysis, preventive measures, and continuous improvement initiatives, and Change Management, including both reactive changes and planned changes across hosted environments, ensuring proper governance, risk mitigation, and minimal service disruption.

The specialist is expected to:

• Serve as the single point of escalation for operational incidents, coordinating resources, running incident bridges, and providing timely communication to stakeholders.

• Lead the execution of Problem Management processes, including Post-Incident Reviews (PIRs), Root Cause Analyses (RCAs), and knowledge base contributions to reduce recurrence and improve service resilience.

• Plan, review, and implement Change Management activities across hosted environments, ensuring all changes are aligned with governance policies and client expectations.

• Collaborate closely with internal teams, global peers, and external vendors/hosting partners to maintain operational performance, address issues, and promote best practices.

• Actively share knowledge, and contribute to the evolution of operational processes to drive continuous improvement across global operations.

This role demands a proactive, analytical, and decisive professional, capable of balancing hands-on operational execution with strategic oversight, ensuring that clients experience reliable, predictable, and high-quality service at all times.

WHAT YOU WILL BE RESPONSIBLE FOR 

• Incident Management: Lead resolution of critical incidents, orchestrate resources, manage communications, and escalate when necessary.

• Problem Management: Drive root cause resolution, Facilitate PIR meetings, Produce RCA’s, Identify trends and share lessons learned to prevent recurrence.

• Change Management: Plan and implement changes across hosted environments, ensuring risk is mitigated and service disruption minimized.

• Vendor & Partner Coordination: Manage hosting partners and vendors to meet service commitments and escalate urgent issues.

• Continuous Improvement: Promote best practices, contribute to training, and enhance operational excellence across the organization.

WHAT WE VALUE

• 3–5+ years of operational experience with mission-critical services.

• ITIL certification or equivalent practical experience in Incident, Problem, and Change Management.

• Strong analytical, planning, and decision-making skills.

• Proactive, accountable, and collaborative mindset.

• Excellent written and verbal communication across multicultural teams.

• Familiarity with agile methodologies and global team collaboration.

Opportunities

By joining SimCorp, you will:

• Work in a collaborative, diverse, and inclusive global environment.

• Engage with learning and development programs through our unique learning guild.

• Contribute to operational excellence that directly impacts clients and business outcomes.

BENEFITS    

• Flexible working hours and hybrid model - 2 days in the office, 3 days remote 

• Modern office (next to Wilanowska metro station) with quiet zones and ergonomic workstations 

• Base salary with annual bonus structure  

• Holiday allowance upon a 2-week vacation 

• Occasional remote work across Poland and international options available (up to 24 days domestic, 20 days international per year - subject to internal policy) 

• Employer-paid Medicover Platinum healthcare package (employee-paid family upgrade available) 

• Multisport card with 75% employer contribution 

• Unum group life insurance (employee-paid upgrade available) 

• Medicover travel insurance for private trips and global business travel insurance 

• Possibility to join Deutsche Börse Group Share Plan (eligible after 1 year) 

• Copyrights program for certain roles  

• Possibility to develop your career in an international environment 

• Professional training and courses provided by SimCorp 

• Polish language classes for foreign employees; German and English classes based on business needs 

• Integration events, volunteering initiatives and employee-led clubs 

NEXT STEPS 

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. 

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. 

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.