About the role

Aplyr's Quick Take

This role is about managing the service delivery team to enhance Agilent's service business, focusing on financial performance and customer satisfaction. It's a leadership position that involves overseeing Field Service Engineers and Service Technicians to ensure effective service delivery and support. Expect a mix of strategic planning and hands-on management.

Good fit

Ideal candidates have at least 5 years of experience in leadership roles, particularly in service delivery or technical support. A background in engineering or a related field, along with strong interpersonal skills, will help you thrive here.

Worth noting

The role requires significant travel (35% of the time), which may not suit everyone. Additionally, the job is remote but based in Beijing, which could be a unique opportunity for local candidates.

Job Description

Responsible for financial business management and fostering growth of Agilent’s service business through cost reductions of service delivery, maximizing of lead generation and revenue recognition.

Understands and meets customer needs through the creation of services, the provision of effective delivery processes, and ongoing support.

Builds partnerships with other support organizations to ensure a profitable revenue growth, optimizing customer satisfaction.

Manages employees in Field Service Engineer and Service Tech job families to ensure successful implementation, installation, repair, calibration and support of customers’ hardware, software and/or network (Agilent and/or Non-Agilent) products (owned, leased or rented) and/or systems.

Is accountable for meeting P&L targets.

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

Bachelor’s or Master’s Degree or equivalent.

Broad knowledge of functional area(s) of responsibility.

Minimum of 5 years experience formally or informally leading people, projects and/or programs.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

35% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

Aplyr's read

Agilent Technologies excels in life sciences and diagnostics, attracting professionals skilled in engineering, software, and scientific research.
Synthesized from recent postings & public sources

What's promising

•Agilent is a leader in life sciences and diagnostics, offering cutting-edge technology.
•The company invests heavily in R&D, driving innovation in laboratory solutions.
•Agilent's global presence provides diverse career opportunities in various regions.

What to watch

•Highly competitive industry may pressure Agilent to continuously innovate.
•Fluctuations in global markets can impact financial stability and growth.
•Complex product lines require specialized knowledge, limiting entry-level opportunities.

Why Agilent Technologies

•Agilent integrates advanced technology with scientific expertise for comprehensive lab solutions.
•The company offers a unique portfolio in applied chemical markets.
•Agilent's strong focus on diagnostics differentiates it from competitors in life sciences.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Agilent Technologies

Agilent Technologies

agilent.com

View company

Agilent Technologies is a global leader in life sciences, diagnostics, and applied chemical markets, providing instruments, software, services, and consumables for laboratories.