Operations Associate - Payment Service Provider (PSP)

Confirmed live in the last 24 hours

Alpaca

Remote - APAC (GIFT CITY)

Remote

Posted April 21, 2026

Job Description

Who We Are:

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

Our Team Members:

We're a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

As an Operations Associate – PSP (Payment Service Provider), you will support the payment and funding operations that enable customers to seamlessly move money into and out of the Alpaca platform. You will play a key role in monitoring payment workflows, assisting with reconciliation processes, and ensuring the accuracy and reliability of our payment operations.

Based in our GIFT City (Gujarat International Finance Tec-City) office, you will work closely with teams across operations, finance, compliance, and engineering to maintain efficient and compliant payment processes. This includes monitoring deposits and withdrawals, investigating payment exceptions, and supporting integrations with payment partners and financial institutions.

This role is ideal for someone early in their career who is detail-oriented, analytical, and interested in learning how modern fintech platforms manage payment infrastructure and financial operations. You will gain hands-on exposure to payment systems, reconciliation workflows, and operational processes that support global financial services.

Things You Get To Do:

Monitor daily payment operations including deposits, withdrawals, and funding workflows
Perform reconciliations between internal systems, banking partners, and payment providers
Investigate and help resolve payment exceptions, failed transactions, and operational discrepancies
Support operational workflows related to payment processing and settlement
Work with internal teams to escalate and resolve payment-related customer issues
Assist in maintaining documentation for payment operations procedures

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