Specialist Sales Engineer (Gong Engage)

Location: This position is a hybrid-based role (office and remote).

The mission of our Sales Engineers at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes. 

As one of the founding Sales Engineers on our Engage Specialist SE team, you will be instrumental in creating raving fans of our Gong Engage product suite among our most strategic prospects and customers.  Additionally, you will help shape the pre-sales processes and collateral for the rest of the Sales Engineering team and GTM organization with respect to Gong Engage, ultimately helping to accelerate sales cycles.

RESPONSIBILITIES

• Work alongside Sales and Customer Success as the ultimate Gong Engage product expert and account team technical advisor.
• Thoroughly understand all aspects of the Gong Engage product in order to explain and demo the technology to all types of users.
• Understand the entire Gong Revenue AI platform to be able to position how Gong Engage and other parts of the platform can help customers achieve their revenue outcomes.
• Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology.
• Conduct detailed use case discovery sessions on prospects’ customer engagement workflows.
• Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases.
• Assist prospects and customers with trials (POCs, Pilots), when appropriate.
• Craft content to show customers how to leverage Gong Engage for specific use cases.
• Solution complex business and technical requirements and explain them in simple terms.
• Assist with RFPs and questionnaires in the context of sales cycles.
• Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Services, Product Management, Engineering) in order to get deals across the line.
• Partner with and support Marketing on demand gen activities (webinars, conferences, events).
• Contribute reusable assets to the Sales Engineering team and the company at-large.
• Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies.

QUALIFICATIONS 

• 4-6 years of customer-facing experience in a sales engineering role (pre-sales) or a combination of sales engineering and other relevant work experience.
• Experience selling to decision makers in Marketing, Operations, Sales Development and other top-of-funnel stakeholders
• Understanding of the top-of-the-funnel, marketing, and/or sales development industries, competitors and overall landscape.
• A passion for serving the customer, which has played out in customer-facing pre-sales/sales roles; ideally sales engineering.