IND_Associate Analyst, Asset Protection
Confirmed live in the last 24 hours
Lowe's
Job Description
Innovate in Bengaluru
This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.
Job Summary:
The SSC- B Workforce Management team leverages video analytics technology to support payroll productivity initiatives impacting the allocation of labor within Lowe’s stores. The Analyst role will be responsible for monitoring videos and reviewing transactions and behaviors to quantify activities involving customer service, labor schedules, operational process efficiencies, and payroll management. They will review the Closed-Circuit Television (CCTV) footage and provide recommendations on process improvement as needed.
Associates in this role will be able to work independently or in a group, exercise strong communication skills, inquisitiveness, attention to detail, and must have general knowledge of store layouts, camera systems.
Roles & Responsibilities:
Core Responsibilities:
Review Closed Circuit Television (CCTV) footage and record findings.
Achieve set target of reviews on daily, weekly and monthly basis
Drive consistency and accuracy on identifying any deviation from the ideal or laid out SOPs to provide feedback.
Identify opportunities with technology, systems, policies, and procedures, etc., and escalate to Supervisor.
Maintain a smooth communication channel with business groups through multiple channels.
Stay up to date in terms of any upcoming changes and alterations in processes
Health monitoring of the CCTV views and notifying supervisor for any obstruction in the view or camera angle issues.
Years of Experience:
Overall 0-1 years of Experience
Experience in Retail Operations Management
Experience conducting quality reviews/audits
Experience in video analytics
Education Qualification & Certifications (optional)
Required Minimum Qualifications:
Bachelors degree in related field
Skill Set Required
Primary Skills (must have)
Experience in quality review / audits
Experience in video analytics / cctv monitoring
Excellent comprehension skills to understand problem statements provided by business
Attention to detail to find patterns & insights from reviews
Excellent written and oral communication skills
Experience in Microsoft tools such as Excel, Word, Outlook
Ability to work as part of a team
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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