Business Analyst

Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.

Position Summary:

We are seeking a skilled Business Analyst who embodies our passion for crafting exceptional aviation software solutions. Positioned within our Product Management Team, this individual will possess a keen analytical aptitude, aligning seamlessly with project and product requirements. Our ideal candidate will not only bring expertise from the aviation industry but will also share our dedication to developing intuitive, client-praised tools that revolutionize complex business aviation challenges. The successful candidate will stay attuned to customer needs, contributing to the evolution of our existing and forthcoming product suite. The role promises dynamic collaboration across teams and will involve direct reporting to the Product Manager, while also working closely with senior management, fellow analysts, and developers to propel our vision forward.