Lead, Platform Engineering (Tier 3 Global network support)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead, Platform Engineering (Tier 3 Global network support)

The Global Network Engineering team is responsible for:

• Designing, configuring and maintaining Mastercard’s global network which includes Datacenter, customer, and corporate network.
• The team is also responsible for maintaining the global network standards, complying with audit, and deployment of new technologies to fit business needs.

As a Lead Platform Engineer on the team, you will be tasked with:
• Creating network designs deriving from Mastercard Global Standards.
• Developing Low Level Designs with detailed implementation templates.
• Handover sessions elaborating the designs and working with engineering teams to complete deployment.

Best Fit for the role:
• Have you ever implemented new technologies ?
• Have you ever performed detailed problem analysis and troubleshooting?
• Have you lead the effort to solve the problem collaboratively?
• Have you ever worked with a cross-functional team to deploy a network routing and switching solution per the delivery requirements on a global scale?

The Role
• Implement solutions designed to merge acquired companies with the Mastercard network.
• Engineering, and implementation of complex network solutions in a variety of disciplines.
• Ability to implement the architectural standards for customer specific, datacenter specific, or corporate office specific use-cases.
• Working on automation tools to support the Continuous Integration / Continuous Development (CI/CD) movement.
• Ability to understand and create scripts to automate deployments.
• Provide fourth level support to the Operations Command Center; investigation, troubleshooting and resolving network communications and operations problems impacting customer, backbone access, or performance on a global basis

All About You
• Network engineering expertise with exposure to two or more of the following areas: LAN/WAN, firewalls, VOIP, QoS, Routing and Switching technologies while adhering to standard design methodologies and best practices
• Mastery of TCP/IP protocol communications, addressing & subnetting, knowledgeable with IPV6 addressing
• Firewall experience: Checkpoint as well as Palo Alto.
• Knowledge of Cisco’s product portfolio; routers, switches.
• Knowledge of Aruba product portfolio; switches, ClearPass, APs.
• Knowledge of Prisma Global Protect solution
• Knowledge of Arista product portfolio; Spine leaf architecture.
• Extensive knowledge of Network protocols, and disciplines, EIGRP, OSPF, BGP, SNMP, VPN, SSH, and MPLS technologies.
• Knowledge of security and encryption technologies including IPSEC & GRE tunnels on routers and firewalls.
• Cisco certifications such as CCNA required, CCNP preferred.
• Familiarity with scripting tools such as Python, Ansible.
• Knowledge of cloud service provider platforms like Azure, AWS.

Desirable capabilities:
• Excellent verbal and written communications skills, with customer support experience
• Self-motivated demonstrating strong organizational and listening skills; and very detail oriented with the ability to carry out assigned tasks with minimal supervision
• Ability to consistently act in a professional manner and communicate with all levels of the organization, both internally and externally
• Methodical problem resolving skills.
• Implementation of Cisco ACI.
• Understanding of Arista spine-leaf technologies is good to have.
• Understanding of AWS and Azure cloud solutions is good to have.
• Bachelor’s degree in Computer Science, Math, Engineering or equivalent combination of education and experience will be preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.