General Manager, Senior Director

At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of  higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives. 

What We’re Looking For:

We’re seeking a dynamic, entrepreneurial, and strategic leader to serve as the VP/General Manager responsible for a portfolio of 2U’s key university partnerships. This role is responsible for the overall ownership, growth, and success of 2U’s partnerships. The ideal candidate will bring exceptional relationship-building skills, deep business acumen, and a proven ability to drive revenue growth and business results across multiple dimensions.

Key accountability areas include managing partner contracts, driving strong partner sentiment, and ensuring the retention, growth, and health of a degree portfolio. This leader will play a critical role in aligning internal and external stakeholders, identifying new opportunities, and fostering a collaborative, results-driven partnership.

The General Manager, Senior Director role is an entry point to becoming a General Manager, Vice President. A Senior Director will manage a smaller portfolio of smaller partners. A Senior Director is expected to perform all of the same functions as the Vice President but with greater involvement and direction of the Portfolio General Manager. 

Responsibilities Include, But Are Not Limited To:

• Partner Sentiment
  • Serve as the primary relationship manager for partners, building deep, trusted partnerships with Dean/Provost-level and other senior leaders.
  • Act as the escalation point for complex issues, ensuring timely resolution and maintaining a high level of partner satisfaction.
  • Maintain awareness of partner sentiment through regular check-ins, feedback loops, and proactive communication, driving continuous improvement.
  • Understand and address partner concerns swiftly to preserve long-term collaboration and satisfaction.
• Portfolio Management & Contracting 
  • Strategically manage the health and performance of the partner's portfolio, with a focus on growth, innovation, and long-term sustainability.
  • Regularly review portfolio metrics and performance data to drive improvements and inform strategic decisions.
  • Align product offerings with partner strengths and market demand to optimize enrollment and academic quality.
  • Own the strategic development, review, and negotiation of partner contracts to ensure alignment with 2U’s business objectives and the partner’s goals.
  • Ensure adherence to contractual obligations and manage renewals, amendments, and expansions to support long-term partnership viability.
  • Mitigate risk by maintaining oversight of compliance and identifying potential contractual challenges early.
• Deliver Program Enhancement Strategies
  • Design, implement, and continuously evolve strategies in close collaboration with university stakeholders to unlock sustainable program and revenue growth.
  • Lead cross-functional planning efforts, ensuring seamless alignment between program enhancement strategies, partner goals, and internal operational priorities.
  • Champion and support the execution of strategic revenue-driving initiatives, ensuring internal teams are equipped to land and scale impactful strategies.
  • Focus execution on measurable outcomes that enhance the value delivered to partners, supporting long-term institutional success.

Things That Should Be In Your Background:

• Bachelor's degree required; Master’s preferred
• Experience working with Higher Education partners strongly preferred 
• Demonstrated expertise in a variety of the field’s concepts, practices and procedures
• 5-7 years’ experience managing external clients/partners and leading large scale internal operatio