Director, Continuous Improvement

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Director, Continuous Improvement

JBS, Gurugram

Key Responsibilities

• Develop and Execute CI Strategy:
  Craft, implement, and continuously refine CI strategies aligned with organizational objectives across multiple sites, including the possibilities of transformation through centralization, process re-engineering, and robotics-enabled automation.
• Lead CI Projects and Process Efficiencies:
  Guide complex, multi-site CI projects to improve process efficiency, productivity, quality, scalability, and cost reduction, including resourcing and time savings.
• Team Management:
  Lead, manage, and develop a global Continuous Improvement team, ensuring team goals are achieved, performance is managed, and professional growth is supported. Foster collaboration, knowledge sharing, and best practice adoption across the team and location.
• Embed CI Culture and Drive Cultural Change:
  Champion CI principles, proactively promote CI values and mindset at all levels, and lead change management programs to overcome barriers, build readiness, and instill CI thinking in daily operations
• Mentor CI Practitioners and Build Capability:
  Mentor, coach, and develop CI champions and practitioners, provide guidance on professional growth, and facilitate certification efforts (Lean Six Sigma Black Belt, Master Black Belt.
• Establish, Monitor & Communicate KPIs:
  Track, analyze, and report CI progress and cultural adoption, monitor targets and budgets, and regularly communicate results to senior leadership.
• Collaborate with Stakeholders:
  Partner with business lines, delivery center heads, and leadership on vision, risk management, and standardization; work closely with Operational Excellence, Technology, business users, product owners, and other stakeholders on automation and workflow implementation.
• Drive Engagement and Ownership:
  Design and implement engagement strategies that encourage participation, ownership, and accountability in CI activities from leadership to frontline staff. Recognize and celebrate CI successes to reinforce behaviors and motivate ongoing participation.
• Institutionalize Best Practices:
  Benchmark CI best practices, facilitate cross-location sharing, and ensure the organization remains at the forefront of CI methodologies.
• Stakeholder Management and Communication:
  Lead communication on plans, timelines, course corrections, and issue resolution; manage multiple stakeholders in fast-paced, dynamic environments.

Driving CI Culture Change

• Develop, communicate, and embed a clear vision for CI culture change, aligned with organizational values.
• Actively facilitate CI workshops, training, and engagement activities to embed CI principles in daily processes.
• Build a network of CI advocates to drive ownership and sustain CI culture across all locations.
• Integrate CI into performance management, reward, and recognition systems.
• Ensure inclusive leadership, celebrate diverse perspectives, and leverage employee feedback for CI journey improvement.

Requirements

• Bachelor’s degree (Master’s preferred).
• Relevant experience in Quality, CI, or Operational Excellence in a global, multi-site organization.
• Certified Lean Six Sigma Black Belt required; Master Black Belt certification strongly preferred
• Deep expertise in Lean, Six Sigma, Kaizen, BPM, and Robotic Process Automation.
• Demonstrable experience in managing and developing teams.
• Demonstrable experience delivering complex, multidisciplinary projects and managing large cross-cultural teams.
• Exceptional leadership, stakeholder management, communication, and problem-solving skills.
• Ability to work effectively under pressure and deliver results within tight deadlines.
• Analytical mindset with data-driven decision-making capabilities.
• Proven track record of driving cultural change, business transformation, standardization, automation, and process improvement.

This role is critical to making continuous improvement a fundamental part of JBS, enabling innovation, operational excellence, and sustainable business growth through the strategic embedding of CI culture across the organization.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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