Sr. Customer Support Engineer

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Sr. Customer Support Engineer

Location(s)

Yokohama

·       Perform machine installation setup, training, and machine commissioning on new machine.

·       Provide after sales service supports to our customers which include maintenance, troubleshooting and repair.

·       Responsible for scheduling and performing preventative maintenance.

·       Coordinate with the customer care to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction.

·       Responsible to prepare and submit progress service & maintenance report.

·       Ensure all service is completed within standard procedure.

·       To support After Market team in delivering sales contract and consumable target.

·       To trained junior employees and provide support when necessary.

To perform other ad-hoc duties assigned from time to time.

- Fluent Japanese (writing, reading, speaking /business communication level) is must.