HR Service Centre Advisor - Onboarding

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

This role is responsible for managing our online recruiting and onboarding module for all new hires across Europe, providing support via phone, email, live chat, or face-to-face interactions.

You will learn the full recruitment and onboarding process in Workday to assist managers effectively. Strong attention to detail, accuracy, compliance, and a commitment to delivering exceptional service are essential.

As the first point of contact in HR for these processes, you will handle a high volume of queries and ensure a smooth onboarding experience for new associates joining.

Key Responsibilities

System & Service Support

• Manage phone lines (9am–5pm) and act as first point of contact for Workday hiring & onboarding queries.
• Provide guidance to managers via phone, live chat, and email, promoting self-sufficiency.
• Apply problem-solving skills to troubleshoot onboarding and system-related issues, ensuring timely resolution.
• Log frequent Workday issues and raise tickets for defects or enhancements.
• Support with User Acceptance Testing (UAT) for upgrades, new releases, and integrations.

Onboarding Management

• Initiate high volumes of onboarding processes, create employment contracts, and conduct follow-up calls.
• Manage requests for password resets and support new associates to access their accounts.
• Conduct hire eligibility checks, criminal conviction reviews, and request background screening.
• Review and manage integration failures, correcting errors and requesting ad hoc payroll file runs.
• Support the temp-to-perm conversion process for our processing centres, ensuring associates are transitioned within agreed SLAs.
• Provide support to associates and managers relating to our online assessment tool (SJT).
• Ensure onboarding completion to avoid payroll delays.
• Ensure all new associates are fully compliant to work to include Right to Work.
• Maintain regular communication with stores to ensure their associates have completed onboarding in a timely manner.

Reporting & Process Improvement

• Run daily/weekly reports to track onboarding progress and chase outstanding tasks.
• Analyse data trends and provide insights to improve processes.
• Support high-volume requisition cleanup to maintain system accuracy.
• Identify opportunities for process improvements and collaborate with your manager to implement changes.

Other

• Maintain strong knowledge of Workday and onboarding processes.
• Support other HRSC areas during peak periods.
• Attend team huddles, training and upskilling sessions.

Key Skills, Knowledge & Experience

• Confident and credible as the face of HR to the business.
• Experience managing high volumes of cases within recruitment and/or onboarding.
• Strong problem-solving and analytical skills to resolve complex issues.
• Ability to raise and track system tickets for defects/enhancements.
• Customer-focused with excellent communication skills.
• Ability to work accurately under pressure while maintaining high service standards.
• Proficiency in reporting and data analysis (Excel or similar tools).
• Positive and proactive approach with attention to detail.
• HR professional education or qualification is ideal.
• Experience in a HR Service Centre environment is an advantage.

You must have the legal right to work in the country you are applying to.

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