About the role
About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one.More information about Glia can be found at glia.com.
The Role
We are looking for a People Systems Analyst to join our People Operations team. In this role, you will be the primary support lead for system troubleshooting and day-to-day administration of our core HRIS, HiBob, with a focus on supporting our North American team. Working in close partnership with our People Systems Specialist, you will assist with system audits, configurations, and the ongoing improvement of our HR technology. Beyond core maintenance, you will be a key contributor to cross-functional projects, helping maintain high data integrity to support informed business decisions across the company.
What You'll Do
System Support & Maintenance: Provide daily technical support by managing the HRIS ticket queue and assisting North American users with routine system inquiries and troubleshooting
Design Support: Assist the People Systems Specialist in auditing current system configurations and documenting requirements for future scalability and improvements
Workflow Maintenance: Assist in the configuration and monitoring of Business Processes within HiBob to ensure HR workflows remain efficient and accurate.
Total Rewards & Project Support: Provide administrative support for key People cycles, including annual Compensation Reviews and Performance management, through data preparation and system audits.
Reporting & Data Requests: Build and update standard reports and dashboards to provide leadership with accurate, timely People data.
System Testing & Quality: Conduct end-to-end testing for system updates and biannual HiBob releases to verify data integrity and compliance before go-live.
Documentation: Maintain up-to-date end-user guides and training materials to help employees and managers navigate HiBob effectively.
Requirements
Experience: 1–3 years of hands-on experience in an HRIS/People Systems role, preferably as an Analyst.
Technical Skills: Administrative experience with HiBob or a similar modern HRIS (e.g., Workday, BambooHR, or UKG), including system configuration and reporting tools.
Analytical Ability: Proven ability to build and interpret complex reports to deliver data-driven insights.
HR Knowledge: A strong understanding of core HR concepts like HCM, Compensation, and Performance Management.
Attention to Detail: Exceptional accountability regarding data integrity and system configuration accuracy.
Communication: Excellent collaboration skills, with the ability to explain technical concepts to non-technical audiences.
Education: A Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
Aplyr's read
Glia transforms customer service with its digital engagement platform, attracting tech-savvy professionals focused on enhancing customer interactions across multiple channels.
What's promising
- •Glia's platform offers seamless integration across chat, video, and voice, enhancing customer service experiences.
- •The company is actively expanding its workforce, indicating growth and stability.
- •Glia's focus on Governance, Risk, and Compliance roles highlights its commitment to security and regulatory standards.
What to watch
- •High demand for compliance roles suggests potential regulatory challenges.
- •The competitive landscape in digital customer service may pressure Glia's market position.
- •Rapid expansion can strain existing resources and affect company culture.
Why Glia
- •Glia's multi-channel approach differentiates it from single-channel customer service solutions.
- •The company's emphasis on AI consultancy suggests a forward-thinking approach to customer engagement.
- •Glia's strategic hiring in diverse locations supports a broad market reach and adaptability.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Glia
Glia is a digital customer service platform that enables businesses to engage with their customers through various channels, including chat, video, and voice.
