About the role

Aplyr's Quick Take

This role is about managing customer relationships post-sale, ensuring they get the most out of Redis products. You'll be the go-to person for clients in Indonesia, helping them onboard and adopt solutions while advocating for their needs internally. It's primarily an individual contributor role with some travel involved.

Good fit

Ideal candidates have experience in customer success or account management, particularly in tech. You should be proactive, relationship-oriented, and comfortable working with both technical and business teams.

Worth noting

The role requires 30-40% travel across Indonesia, which might be a downside for some. The emphasis on building long-term relationships and advocating for customer needs suggests a strong focus on customer satisfaction and retention.

Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Role Overview: We are looking for a passionate and results-oriented Customer Success Manager (CSM) to join our team in the Indonesia region. As a CSM at Redis, you will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention. You will work closely with cross-functional teams to align Redis’s offerings with customer goals, becoming a trusted advisor and advocate for their success.

Key Responsibilities:

Customer Relationship Management: (Travelling across Indonesia 30-40%)

Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals.
Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions.
Build and maintain long-term relationships with stakeholders across technical and business teams.

Value Realization and Advocacy:

Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals and objectives.
Deliver regular business reviews to showcase value, identify opportunities for growth, and mitigate risks of churn.
Advocate for customer needs internally, collaborating with Product, Support, and Engineering teams to resolve issues and influence roadmap priorities.

Customer Enablement and Success Planning:

Develop tailored success plans to guide customers on achieving their desired outcomes with Redis solutions.
Coordinate with Redis experts to deliver training, best practices, and knowledge-sharing sessions.
Monitor key performance metrics, offering recommendations to maximize ROI and optimize product usage.

Retention and Growth:

Identify and nurture expansion opportunities within your accounts, partnering with Sales to drive upsell and cross-sell initiatives.
Track account health through regular check-ins, identifying and mitigating risks early.
Ensure contract renewals by demonstrating ongoing value and supporting customers’ evolving needs.

Collaboration and Teamwork:

Work closely with Sales, Solutions Architecture, Support, and other teams to ensure a seamless customer experience.
Act as a voice of the customer within Redis to ensure our solutions continue to meet market demands.

Qualifications:

Experience:

5+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies.
On site with customers in the Indonesia market, face to face engagement (not remote). Experience in delivering business reviews / QBRs with customers at exec level (not service delivery).
Preference - experience managing customers within Banking/ Financial Services.

Technical Acumen:

Strong understanding of cloud services, data platforms, or related technologies. Familiarity with Redis or NoSQL databases is a plus.
Some experience with SaaS products and public cloud (AWS, GCP, Azure)
Proven exposure to enterprise clients in the Financial Services industry and an understanding of common Fintech use cases.

Customer-Centric Mindset:

Proven track record of driving and

Skills & Tags

python java go rust aws gcp azure ai

Aplyr's read

Redis excels in high-performance in-memory data solutions, attracting tech-savvy professionals who thrive in cloud architecture and data handling environments.
Synthesized from recent postings & public sources

What's promising

•Redis is renowned for its exceptional speed and efficiency in data processing.
•The company plays a crucial role in enhancing application scalability in modern cloud environments.
•Redis offers diverse career opportunities in engineering, sales, and marketing across global locations.

What to watch

•Competitive pressure from other in-memory data solutions could impact Redis's market position.
•Potential employees may face high expectations for technical expertise and performance.
•Rapid technological changes in cloud computing require constant adaptation and learning.

Why Redis

•Redis's focus on in-memory data structures sets it apart in the software industry.
•The company's solutions are integral to many cloud-based applications, emphasizing its industry importance.
•Redis's global hiring strategy reflects its commitment to diverse and inclusive growth.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Redis

Redis

redis.com

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Redis is a leading provider of an in-memory data structure store, known for its high performance and versatility in handling various data types. The company offers solutions that enhance application speed and scalability, making it a critical component in modern cloud architectures.