* Is knowledgeable of and ensures that supervised Associates are knowledgeable of applicable current compliance policies and procedures, laws and regulatory developments including their responsibility to comply with applicable laws, regulations and Holy Cross Hospital policies as a condition of employment, as well as reporting mechanisms such as the corporate compliance hotline.

* Ensures that Associates complete compliance orientation and ensures and arranges for ongoing specific risk training (applicable to the department) on a regular basis throughout the year.

* Inteviews and hires associates necessary to meet departmental goals and objectives in an efficient and effective manner.

* Evaluates, disciplines and authoritatively recommends the discharge of subordinate personnel, in accordance with hospital policies and procedures in a timely and efficient manner.

* Schedules, trains and assigns work to personnel to ensure performance and productivity standards are met.

* Directs staff schedules and work flow in order to effectively utilize department and hospital resources. Maximizes the prompt, efficient and effective admission of hospital patients, assignments of patient accommodations and cashiering while maintaining excellent public relations.

* Researches difficult, unusual and generic questions or problems. Communicates findings to appropriate departmental staff to ensure consistency in handling similar situations.

MINIMUM QUALIFICATIONS:

* Bachelor's Degree is preferred. * Requires previous experience with HealthQuest registation system and knowledge of insurance and managed care prodocols.

* Requires prior customer service related experience and experience with Charity Care. Requires knowledge of registration processes and basic computer knowledge and skills.

* Requires excellent organizational and communication skills and decision-making ability.

* Prior supervisory experience in a hospital or managed care environment preferred