Customer Support Coach

Confirmed live in the last 24 hours

Cloudbeds

Latin America

On-site

Posted March 20, 2026

Job Description

What Makes Us Unique

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started.

How You'll Make an Impact:

As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.

Our Customer Support Team:

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!

What you Bring to the Team:

Assist and support our existing customers (hotel properties) daily in the use of our software
Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
Troubleshoot and make outbound calls for escalated issues
Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
Gather customers' feedback and requirements for future releases of the software
Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system's updates

What Sets You Up for Success:

1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles
Previous experience in customer service or similar is a plus
Native or Fluent in English and Spanish, Portuguese is a plus.
Excellent communication skills and a positive attitude
Excellent problem-solving skills and emotional intelligence
Great levels of learning agility
Compatible graduation course or more than 2 years of proven experience in the area
Skill with computers and systems
Excellent internet/wifi connection

What to Expect - Your Journey with Us

Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not ju

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