Senior Enterprise Architect - ServiceNow

We’re looking for a Senior Enterprise Architect, ServiceNow who will play a key role in shaping the future of technology at TJX. In this role, you’ll lead the strategy, design, and governance of our enterprise ServiceNow platform while influencing technology decisions across a broad architectural landscape. You’ll partner closely with business and IT leaders to drive innovation, ensure scalable and secure solutions, and maximize the value of ServiceNow within our overall IT strategy. This is an exciting opportunity for someone who thrives on technical leadership, enjoys solving complex problems, and wants to make a meaningful impact in an environment that values creativity, collaboration, and inclusive leadership.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources
• Management Incentive Plan along with a robust Retirement Savings Program
• A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week. 
• Enjoy Associate discounts at our stores, available to you and eligible family members.
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.

What You’ll Do:

• Serve as the primary architect for the ServiceNow platform, while ensuring its integration and strategic positioning within the broader enterprise ecosystem 
• Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC, SecOps, Integration Services, Intelligence & AI, ITSM / DevOps etc.) 
• Partner with enterprise and solution architects to design end-to-end solutions that span multiple platforms and domains 
• Develop an understanding of TJX’s global business strategies and contribute to development of an application rationalization & modernization roadmap. 
• Develop reusable frameworks, reference architectures, and design templates 
• Supports the publication and communication of strategic technology standards, frameworks, principles and roadmaps to be used throughout the IT organization to guide technology decisions and leverage opportunities through efficient design 
• Define and evolve the enterprise ServiceNow platform’s architecture and roadmap aligned with business needs 
• Promote DevOps, CI/CD, and cloud-native practices across ServiceNow and other enterprise solutions 
• Lead high-level design, integration patterns, and performance/scalability best practices 
• Ensure adherence to platform best practices, security, data model integrity, and upgradeability
• Define and enforce architectural governance processes and design review boards 
• Stay abreast of new ServiceNow product offerings, trends, and emerging technologies

About You:

• 8+ years of overall IT experience, including 5+ years in enterprise architecture or solution architecture, with a proven track record of designing and implementing large-scale, enterprise-level systems across multiple domains. 

• 5+ years of ServiceNow platform architecture and solution design experience, including complex, multi-module implementations. 

• Strong understanding of enterprise architecture principles, frameworks (e.g., TOGAF, Zachman), security, and data governance. 

• Strong understanding of cloud computing concepts and foundational cloud skills, including IaaS, PaaS, SaaS, and hybrid architectures; experience with DevSecOps practices, CI/CD pipelines 

• Ability to bridge business and technology, translating strategic objectives into actionable architecture roadmaps 

• Expertise in ServiceNow core components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, and Custom Apps. 

• Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules 

• ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) certification 

• Experience with integration design patterns and technologies (Event Driven, REST, SOAP, JDBC, APIs) across heterogeneous systems. 

• Strong leadership, communication, and stakeholder influencing skills. 

• Bachelor’s and/or master’s degree in computer science, Computer Engineering, or related field, or equivalent experience. 

 Preferred Qualifications 

• ServiceNow Certified Application Developer (CAD) certification is preferable 

• Experience designing multi-instance or global ServiceNow deployments 

• Exposure to SAFe Agile methodologies and DevOps practices 

• Knowledge of complementary platforms (Workday, Azure/Cloud, etc.). 

Posting Details:

• Posting End Date: May 13, 2026

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.