By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.

Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).

The role is permanent and based at the Watford office (hybrid working model).

Responsibilities may include the following and other duties may be assigned:

• Provide day-to-day support in Medtronic's Order-To-Delivery processes as well as Supply Chain through analytical and operational support

• Contribute to the company goals in the areas of customer satisfaction 

• Responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership to resolution Responsible for issue resolution and reactive communication towards the customer/patient

• Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects

• Support Strategic Accounts, deliver a seamless, value-added service

• Be responsible for capturing and documenting customer/patient specificities in internal systems

Required Knowledge and Experience:

• Experience in an office team based environment

• Computer literate

• Good communication skills (telephone and email)

• Ability to cope with stressful situations and multi-task

• Organisational and time management skills