About the role

What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over 2 million patients — to discover a better healthcare experience.

PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. Through our platform, we enable patients to be active and engaged participants in their own care, and take control of their care journey. In addition to image sharing, which is the heart of the PocketHealth platform, we’ve grown our core functionality to enable sharing between hospitals and physicians, as well as instant image retrieval and automated importing capability. PocketHealth is a unified image management solution for over 800 hospitals and clinics across North America. We believe that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey, and we’re looking for passionate individuals to help make this vision a reality for millions more patients across North America.

About the Role

PocketHealth is looking for a Senior Technical Support Specialist to support our healthcare implementations across provider environments. In this role, you will ensure the systems that providers and patients rely on run seamlessly, taking a hands-on approach to complex PACS and network troubleshooting.

You will diagnose and resolve integration issues across diverse Windows environments, leveraging network diagnostics (firewall rules, telnet, connectivity) and PACS-related workflows (C-ECHO, query/retrieve, and imaging import).

Career Growth: This role is designed to transition into our Technical Implementation team over time, where you will partner directly with project teams and external stakeholders as the technical authority on deployment projects.

Our Mission: This team protects the reliability of healthcare workflows. The issues you resolve directly impact a provider's ability to access critical medical imaging and a patient's ability to access their records.

This job posting is for an existing vacancy. The salary range for this position is $72,000 – $80,000 annually, depending on the experience and expertise you bring to the team. This role is also eligible for equity in the form of stock options and includes a comprehensive health and benefits package.

Skills & Tags

data design

Aplyr's read

PocketHealth empowers patients with easy access to their medical imaging records, attracting tech-savvy professionals keen on transforming healthcare data accessibility.
Synthesized from recent postings & public sources

What's promising

•PocketHealth addresses a critical need for secure, patient-accessible medical imaging data.
•The company is growing, evident from recent hires in engineering and customer support.
•PocketHealth offers opportunities to work on impactful healthcare technology projects.

What to watch

•The niche focus on medical imaging may limit broader healthcare tech exposure.
•Limited public information about company culture and employee satisfaction.
•Potential challenges in scaling operations as demand for services grows.

Why PocketHealth

•PocketHealth specializes in secure, patient-centric medical imaging access.
•The platform enhances patient autonomy by simplifying medical data sharing.
•Focus on digital health innovation attracts professionals passionate about healthcare transformation.

Aplyr’s read is generated by AI from public sources. Was it useful?