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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Ambassador

What this job involves:

The Workplace Experience Ambassador serves as the primary point of contact for employee care and comfort at Moody's offices. This customer-focused role combines facilities coordination, mailroom cover, and proactive employee engagement to ensure a visually appealing, environmentally comfortable, and operationally efficient workplace.

What your day-to-day will look like:

Facilities Management & Coordination:

• Conduct daily floor inspections of office spaces, meeting rooms, kitchens, collaboration areas, and landlord spaces to ensure cleanliness and functionality

• Complete weekly site inspection checklists covering all facility aspects including cleanliness, fabric condition, M&E systems, and furniture condition

• Raise and monitor work orders through Corrigo system for identified issues and track completion

• Liaise with engineering and operations teams to address urgent facility concerns

• Generate daily hoteling desk reports for night shift cleaning teams

 

Employee Experience & Engagement:

• Provide face-to-face customer service to employees, addressing queries and concerns with a personalized approach

• Conduct meet-and-greet sessions on office floors to introduce new projects and activities

• Serve as communication point for office issues affecting employees

 

Mailroom Operations Covering Annual Leave/Sickness

• Operate post room services during designated hours – 1hour AM and PM only.

• Manage incoming and outgoing mail and parcel services

• Sort and distribute Royal Mail deliveries received via 14th floor

• Coordinate DHL courier collections and maintain accurate incoming logbooks

• Monitor mailroom inbox and respond to client queries promptly

 

Administrative & Reporting:

• Attend weekly operations meetings with wider team in UK and Paris

• Participate in Thursday operations meetings to update management on operational issues and business concerns

• Monitor and action emails from facilities and post room inboxes throughout the day

• Maintain accurate records using sharepoint

• Contribute information to QBR slide decks when required

Working Hours:

Monday - Friday 08:30 – 17:30

Required Skills & Competencies:

• Exceptional customer service and interpersonal communication skills

• Strong organizational abilities with attention to detail

• Proficiency with facilities management systems beneficial (Corrigo, JDE, SPACEIQ)

• Ability to identify and escalate issues proactively

• Professional demeanor, suitable for corporate environment

• Collaborative approach to working with engineering, operations, and client teams

• Effective time management across multiple concurrent responsibilities

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

#LI-JA1

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.