Order Support Specialist – German Speaker

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About the Role

At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our teams support scientific discoveries, healthcare innovations and life-changing therapies that positively impact millions of people worldwide.

As an Order Support Specialist, you'll play a key role in ensuring an exceptional customer experience throughout the order lifecycle. Working closely with customers and internal stakeholders across Europe, you'll manage complex order-related activities, resolve customer inquiries, and help drive operational excellence through accuracy, efficiency and collaboration.

This position is ideal for an experienced customer service professional who enjoys working in a fast-paced international environment, solving challenges, and building strong relationships while delivering high-quality service.

Why Join Our Budapest Team?

Our Budapest Shared Service Center is a dynamic international hub where talented professionals collaborate across multiple countries, functions and business divisions. Here, you'll have the opportunity to work in a supportive environment that values continuous learning, innovation and professional growth.

What You'll Do

• Deliver outstanding customer support across order entry, order management, quotations and customer master data processes

• Manage customer requests from initial inquiry through resolution, ensuring accuracy and timely follow-up

• Handle complex customer situations and escalations while maintaining a customer-focused approach

• Collaborate with Sales, Supply Chain, Finance, Logistics and other internal stakeholders to resolve issues and support customer needs

• Build expertise in CRM and ERP systems to effectively manage customer interactions and transactions

• Support process improvement initiatives that enhance efficiency, quality and customer satisfaction

• Maintain a high level of data accuracy and compliance with company policies and procedures

• Prepare and maintain operational reports and customer service metrics

• Share knowledge and best practices with colleagues and support onboarding and training activities when needed

• Provide operational support to the wider team and management as required

What We're Looking For

• Fluent German and English language skills, both written and spoken

• Minimum 3 years of experience in customer service, order management, customer operations or a similar role within a multinational or shared service environment

• Strong problem-solving skills and the ability to manage multiple priorities effectively

• Excellent communication and stakeholder management capabilities

• A customer-focused mindset with strong attention to detail

• Experience working with ERP and CRM systems is an advantage

• Good knowledge of Microsoft Office applications

• Ability to work independently while collaborating effectively within an international team

• A proactive, solution-oriented attitude and a willingness to continuously learn and improve

A Bachelor's degree is preferred; however, candidates with relevant experience and a proven track record will also be considered.

What We Offer

• Competitive compensation package and comprehensive benefits, including private healthcare, wellbeing programs and insurance coverage. Hybrid working model with 2 days of home office per week

• Flexible Cafeteria package including SZÉP Card contribution and additional benefit options

• Complimentary language courses and access to extensive learning and development opportunities

• Career growth opportunities within a global organization

• Modern office environment on Váci út with complimentary coffee, tea and refreshments, employee parking, relax areas and excellent public transport connections

• Family-friendly benefits and flexible working arrangements that support work-life balance

• A supportive, inclusive and collaborative workplace culture

• The opportunity to contribute to meaningful work that helps make the world healthier, cleaner and safer

Ready to Make an Impact?

Join a global team where your expertise helps deliver exceptional customer experiences while supporting scientific innovation around the world.

If you're looking for a role where you can grow your career, work with international teams and make a real difference, we'd love to hear from you.