Senior Team Manager Campaign Operations

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

We are seeking a strategic and highly organized Senior Team Manager, Campaign Operations to lead and scale our marketing campaign operations function. This role will oversee a team responsible for the execution and optimization of integrated marketing campaigns and customer journeys that drive engagement, conversion, and revenue across the customer lifecycle.

The ideal candidate is both a strong people leader and hands-on operator who can balance process improvement, stakeholder management, and technical execution. Success in this role requires strong systems thinking, operational discipline and the ability to design scalable processes that improve efficiency, consistency and execution quality. The role will also be expected to identify and leverage AI driven capabilities to improve automation, personalization and operational efficiency across campaign execution and marketing systems.

WHAT YOU'LL DO

Team Leadership & Operational Management

• Lead, mentor, and develop a team of Campaign Operations professionals, establishing clear ownership, priorities, and performance expectations.

• Drive operational excellence through standardized processes, documentation, workload management, and SLA development.

• Apply systems thinking to identify root causes of operational inefficiencies and redesign workflows for scale and consistency.

Campaign Execution & Delivery

• Own end-to-end execution of integrated marketing campaigns across email, webinar, lifecycle, and digital programs.

• Ensure campaigns are delivered accurately, on time, and with high quality across platforms including Marketo, Iterable, Segment, and BigMarker.

• Oversee intake, build, QA, launch, and post-launch processes to ensure operational reliability and consistency.

Operating System Design & Optimization

• Design and evolve scalable campaign operations infrastructure, including workflows, templates, and governance models.

• Establish and enforce QA standards, SLAs, and best practices to improve execution quality and efficiency.

• Drive automation across campaign workflows and leverage AI capabilities to reduce manual effort, increase speed to launch and enhance personalization at scale.

Cross-Functional Alignment & Prioritization

• Manage campaign intake and prioritization across competing stakeholder requests.

• Partner with Marketers to translate marketing strategy into executable plans.

• Ensure alignment on audiences, timelines, dependencies, and performance expectations across all campaigns.

WHO YOU ARE

• 10+ years of experience in Marketing Operations

• 2+ years of people management experience leading high-performing operational teams.

• Hands-on experience with Marketo required.

• Experience managing webinar and event technologies such as Zoom, BigMarker, Goldcast.

• Familiarity with customer data platforms and event tracking tools such as Segment.

• Strong understanding of campaign execution workflows, audience segmentation, and marketing automation best practices.

• Experience building scalable operational processes, documentation, and governance frameworks.

• Excellent project management, communication, and stakeholder management skills.

• Strong analytical mindset with experience leveraging campaign and operational data to drive optimization.

• Ability to balance strategic thinking with hands-on execution in a fast-paced, cross-functional environment.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

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