Associate, Process Excellence

Confirmed live in the last 24 hours

Capital One

Alabang, Muntinlupa City

On-site

Posted April 23, 2026

Job Description

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Associate, Process Excellence

Summary

To keep C1PH sustainably well-managed, the Associate will assist in working with the process owners and managers to optimize processes, design effective business controls, and help create an environment that promotes excellence. This will require good understanding of business objectives, collaboration with cross-functional teams, and application of process improvement and change management skills. The Associate will develop rapport with others and recognize their concerns, build and maintain long-term associations based on trust.

General Responsibilities

Process Simplification / Improvement
- Assist local process improvements using methodologies such as Lean, Six Sigma or Agile, whichever is appropriate for a particular improvement opportunity
- Assist/create process design and documents user stories, process risks, business requirements and specifications for process automation
- Help the process owner in designing effective and efficient processes
- Help the process owner in the identification and prioritization of improvement opportunities
- Help the process owner in the identification of opportunities that expose and mitigate risk
Process Management
- Ensure projects, initiatives, and processes are in conformance with the organizations established policies and procedures
- Help train process owner and specialist on process management and continuous improvement
- Act as contact person to maintain and support internal trackers and documentations
- Monitor all process improvements in the assigned project/s and escalate to the Department Manager any challenges that need management intervention
All other job-related duties that may be assigned from time to time

Basic Qualifications

Bachelor's degree in Engineering, Business, Commerce, Science, or any other relevant field
At least 1 year of experience in a software testing, and/or in an automation role
At least 1 year of experience in designing, managing, controlling, and optimizing processes
Amenable to working in a Hybrid Setup
Open to working in Alabang
Open to Night Shift schedule

Skills Required:

Proven analytical and problem-solving skills
Excellent verbal and written communication skills
Self-directed, independent and can work with minimal supervision
Solid organizational skills including attention to details and time management skills
Aptitude to learn new things or new technologies and be inquisitive

Preferred Qualifications

Basic understanding of Business Process Management, Process Improvement, Project Management and Change Management
Basic understanding of Software Testing Life Cycle (STLC)
Basic understanding of Lean & Six Sigma methodologies
Basic understanding of an Agile workplace environment
At least knowledgeable in web-based solutions or software development tools (e.g. HTML, CSS3, JavaScript, .NET, or SQL)

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).