Credentialing Specialist

What you'll do

• Serve as the primary credentialing subject matter expert and internal escalation point across state and federal contracts
• Interpret and apply contract-specific, state, and federal credentialing requirements in day-to-day operations
• Execute credentialing activities within government systems and portals, including initiating and managing credentialing workflows
• Partner with Program Managers, People Operations, and external stakeholders (e.g., CORs) to ensure requirements are clearly understood and met
• Independently resolve complex or high-risk credentialing issues
• Lead the design, standardization, and continuous improvement of credentialing SOPs across contracts
• Ensure SOPs reflect state, federal, and audit requirements
• Align SOPs with program and contract requirements
• Drive improvements to increase efficiency, scalability, and compliance readiness
• Lead credentialing strategy for new contract stand-up, including requirements gathering and implementation
• Partner with Program Managers, CORs, and stakeholders to define credentialing workflows
• Manage the end-to-end credentialing lifecycle, including onboarding, re-credentialing, ongoing maintenance and renewals, and offboarding
• Ensure all credentialing activities meet contractual SLAs and timelines
• Lead credentialing-related onboarding requirements for new hires supporting government contracts
• Coordinate with security officers and government clients to facilitate clearance initiation, adjudication tracking, and access provisioning for cleared personnel
• Ensure credentialing, training, and access processes are initiated prior to start and completed in alignment with contract requirements and timelines
• Provide guidance to stakeholders and employees on credentialing requirements and timelines
• Support workforce readiness through proactive credential tracking and issue resolution
• Maintain audit-ready documentation for all credentialing activities
• Monitor adherence to state, federal, and contract-specific requirements
• Identify risks, gaps, and inconsistencies and implementing corrective actions
• Support internal and external audits and responding to compliance inquiries
• Oversee credentialing-related system access and ensuring compliance with contract requirements
• Ensure accurate and timely recordkeeping across credentialing systems
• Leverage systems and tools to improve visibility, tracking, and reporting

Required skills

• Active Secret clearance OR ability to obtain and maintain one (required)
• 5+ years of credentialing experience, including direct, hands-on experience in state and/or federal government contracting environments
• Demonstrated experience executing credentialing workflows within government systems and portals
• Strong knowledge of state and federal credentialing requirements and compliance expectations
• Experience working in contract-driven environments with defined SLAs and timelines
• Proven ability to develop and refine credentialing processes and SOPs
• Experience supporting audits and maintaining compliant, audit-ready documentation
• Experience coordinating clearance initiation and adjudication tracking for cleared personnel
• Proficiency in HRIS platforms and credentialing systems.   
• Strong communication skills with ability to collaborate across internal teams and external stakeholders including CORs and program leadership
• Strong organizational and problem-solving skills, with a proactive approach to identifying risks and improvements
• Ability to work independently, serve as an internal escalation point, and manage multiple priorities in a fast-paced environment