Application Development Architect, ServiceNow, Strategic Portfolio Management

The ServiceNow Developer – Strategic Portfolio Management (SPM) is a technical role responsible for the design, development, configuration, and continuous enhancement of the ServiceNow Now Platform®, with primary focus on Strategic Portfolio Management (SPM) modules, including Demand Management, Project & Portfolio Management (PPM), Resource Management, Financial Management, and related workspaces and dashboards.

The role is responsible for delivering secure, scalable, maintainable, and upgrade-ready solutions by following ServiceNow best practices, emphasizing out-of-the-box capabilities, configuration over customization, and custom development only when necessary. The position works closely with Product Owners, Platform Owners, Platform Architects, process owners, and managed service partners to deliver business value and operational excellence.

This position requires hands-on ServiceNow development across DEV, TEST, and PROD environments, including client-side and server-side scripting, Flow Designer, UI Builder/Service Portal development, data modeling, security and ACL configuration, integrations, and Automated Test Framework (ATF) implementation. The role also supports release management, regression testing, platform upgrades, and patching activities to ensure platform stability and performance.

Key Responsibilities

Technical Delivery Management (TDM)

• Act as the technical owner and subject matter expert (SME) for assigned ServiceNow SPM solutions.
• Translate business requirements into scalable technical designs aligned with a 12–18 month roadmap.
• Enforce development standards, naming conventions, governance controls, and documentation practices.
• Participate in backlog refinement, sprint planning, and Agile delivery activities.

Stakeholder Collaboration & Consulting

• Collaborate with Product Owners and Process Owners to gather requirements and define user stories.
• Support UAT planning and execution activities.
• Prepare demos, status reports, and KPI dashboards.
• Provide end-user enablement, training, and knowledge transfer.
• Coordinate with managed service providers and external vendors when required.

ServiceNow Development & Enhancement

• Configure and customize ServiceNow ITSM, CMDB, and SPM capabilities using:
  • Business Rules
  • Client Scripts
  • Script Includes
  • UI Policies and UI Actions
  • Catalog Items
  • Flow Designer and Workflows
• Develop scoped applications as needed.
• Design and maintain data models and relationships.
• Implement security using roles and ACLs.
• Build dashboards, reports, and analytics.
• Develop and support integrations using REST/SOAP APIs, IntegrationHub, Import Sets, Transform Maps, and Scheduled Jobs.
• Implement automated testing using ATF and support CI/CD or controlled deployments through update sets and source control.

Service Operations & Platform Support

• Support ITIL Service Operation processes, including Event, Incident, Problem, Access, Request Fulfillment, Operations, and Documentation management.
• Perform daily operational activities to ensure platform availability and service functionality.
• Manage platform upgrades and application patching to maintain supported and secure environments.
• Provide emergency and on-call support as required.

Skills and Experience

• 6–8 years of experience in ServiceNow development and administration
• Strong hands-on experience with ServiceNow scripting and configuration
• Experience with ServiceNow SPM modules, including: Demand Management, Project & Portfolio Management (PPM), Resource Management, Financial Management
• Experience implementing SPM solutions within enterprise or peer-sized organizations
• Experience with Agile Development module in SPM
• Hands-on experience with: Flow Designer, UI Builder, Service Portal, Scoped Applications
• Experience developing and supporting integrations using REST/SOAP APIs and IntegrationHub
• Experience implementing security using ACLs and role-based access controls
• Experience building dashboards and reporting solutions
• Knowledge of ATF, release management, platform upgrades, and regression testing
• Experience working in Agile/Scrum environments
• Understanding of ITIL Service Operations processes
• Ability to learn and adapt to Strategic Portfolio Management (SPM) capabilities and enhancements

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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.