Global Customer Experience End to End Invoice to Pay Business & Systems Analyst

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

In the Invoice to Pay Business & System Analyst role, you are responsible for the dedication towards undisturbed business activities by committing to Service Level Agreement. In this role you will ensure that technological architecture meets user requirements, and will support invoice handling related queries decreasing cycle time from the point of scanning until invoice payment. Execute the day-to-day activities according to the agreed service level and in compliance with the SOPs of the respective business sub-process. Follow the instructions of the Cluster Section Lead regarding the daily work coordination, and propose process and system improvements across multiple divisions. Contribute continuously to the improvement of the performance of the Global Customer Experience End to End Employee Experience Organization. 
 
The Opportunity

• Financial Task Execution & System Support: Perform timely and stringent financial tasks, including system analysis, issue resolution within SAP FI, MM, or procurement modules, and handle incidents, especially related to OPT VIM.
  

• IT Service Management & Compliance: Execute ITIL-based evaluation and management of user requests/incidents, escalate issues to IT, provide solutions/workarounds, and ensure Global KPIs and SLA thresholds are met.
  

• Process Improvement & Implementation: Participate in the analysis, redesign, and implementation of business and systems processes, identify opportunities for process improvement, and manage related projects/mini-projects.
  

• Training and Advisory Services: Conduct end-user training (including preparation and delivery of training material), and provide advisory support on SAP Invoice to Pay process changes and Accounts Payable accounting.
  

• Documentation and Reporting: Maintain and review SOPs, Knowledge Base, and User Guidance, contribute to policy/procedure documentation, and perform reporting for finance management and external requestors.
  

• Service Transition and Project Participation: Manage or participate in RSS and global technology projects, focusing on functional analysis, testing (including scripted regression and coordination), and providing deployment support.
  

• Stakeholder Management & Collaboration: Act as an escalation board for IT, establish strong relationships with internal stakeholders, understand business needs, and actively promote effective cooperation across teams.
  

Who you are
We are looking for someone who is self motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:

• Essential Skills: Must possess strong communication skills in English (written and spoken), strong customer centricity, stakeholder management skills, and the ability to work effectively both independently and in a team.
  

• Technical Expertise: Experience in SAP (specifically FI and the Accounts Payable module), coupled with an analytical thinking approach.
  

• Experience: Requires 1-3 years of related experience in accounts payable and/or financial accounting.
  

• Process Knowledge: Comprehensive insight into the Demand to Pay (D2P) department's processes.
  

• Education: A University or College Education, with a concentration in Finance or Accounting.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.