Supervisor, Quality Assurance

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

ABOUT SAPUTO & OUR WENSLEYDALE CREAMERY
Saputo Dairy UK's brands include the Nation’s favourite cheese brand Cathedral City plus other well-known butter & spreads (Clover, Country Life, Vitalite, Utterly Butterly), dairy ingredients and dairy free products.

The Wensleydale Creamery site in Hawes remains the bastion of a 1,000-year long cheese making heritage making Yorkshire Wensleydale cheese.

ABOUT THIS OPPORTUNITY
We are looking for a Quality Assurance Supervisor to fulfil a key position in ensuring site food safety and the quality management of a large-scale artisanal process.

You will have responsibility for driving and improving standards, leading a team of four QCs through a transitional phase as we drive the technical department from a reactive to a proactive strategy.

You will achieve this through an initial documentation focus, using the QMS to identify any gaps with procedures and SOPs through verification and validations (including CCPs). You will then implement improvements through training and supporting QC and operational/production personnel to manage the process and ensure quality of goods-in and end-product.

In this role you will be able to challenge the status quo and improve site systems on a continuous basis through regular audits and reviews that drive operational excellence.

This is a site implementing change, with many future opportunities for us to drive improvements in multiple areas and take the business forward in a new and exciting direction.
 

YOU’LL MAKE CONTRIBUTIONS THAT MATTER BY…
• Maintaining and developing the QA technicians through effective leadership, communication, training, development, motivation, direction, and standards.
• Structuring, implementing, updating and maintaining the site QMS (Q-Pulse), ensuring compliance with customer, legal, and regulatory requirements.
• Acting as a subject matter expert for the QMS, and championing use across the site.
• Coordinating and implementing the internal audit schedule, training new auditors, reporting audit completion and attending quarterly performance review meetings.
• Maintaining up-to-date accreditation and retailer standards through gap analysis and closure of actions.
• Raising and coordinating customer complaint investigations in a timely manner.
• Developing trends and KPI data, updating across the site in weekly reviews, monthly briefings, and completing group technical reports at required frequency.
• Identifying and implementing areas for improvement and working with teams to develop sustainable actions.
• Building and developing external relationships with suppliers and customers to ensure compliance and continuous improvement.
• Ensuring audit readiness.

YOU’RE BEST SUITED FOR THE ROLE IF YOU ARE…
• Able to demonstrate a strong understanding of QMS principles and ISO standards within a similar environment (FMCG/food/beverage production), with a strong awareness of retailer codes of practice and customer-specific quality expectations.
• Able to demonstrate strong knowledge of food safety legislations, customer standards, and accreditation standards.
• Skilled in developing and interpreting KPI data, identifying trends and presenting findings effectively.
• Capable of delivering training and development to QC and operations teams.
• A clear and confident communicator, working across a range of internal teams and external stakeholders at all levels.
• Familiar with Lean principles, risk assessments, and preventative quality expectations.
• Skilled in planning, conducting, and reporting internal audits, familiar with GAP analysis and corrective actions.

WE SUPPORT AND CARE FOR OUR EMPLOYEES BY PROVIDING YOU WITH…
• Bonus scheme.
• Autonomous and inclusive working environment.
• Opportunities for progression within the UK and overseas.
• Employer pension contributions.
• Health cash plan - claim money back towards essential healthcare such as dental, eye care etc.
• Access to Thrive 24-hours a day - a leading and NHS clinically approved app which focuses on general wellbeing.
• Life assurance.
• Discounted branded products.
• Free, onsite parking.
• Subsidised staff restaurant.
• My Staff Shop - access to exclusive benefits, free advice and savings - providing great discounts from thousands of the UKs largest retailers & service providers.

For additional information on our benefits please go to: Employee Benefits | Saputo Dairy UK

DIVERSITY, EQUITY, AND INCLUSION AT SAPUTO
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join our team.

To enable you to bring your best we will ensure you are provided with any physical or non-physical adjustments to support your participation in the job application and interview process.

#SDUK2026

Agencies - Thank you for your interest in working with Saputo Dairy UK. We have a PSL who will be supporting us if needed. We do not pay fees or acknowledge any CV’s supplied to Saputo Dairy UK unless you have been briefed on the role by a member of the Talent Acquisition Team.

In the UK, Saputo is a producer of leading British food brands and value-added ingredients. We manufacture a range of cheeses, dairy spreads, and dairy-free products, with a portfolio of well-loved brands including Cathedral City, Clover, Country Life, Frylight and Wensleydale.